How to send money to someone in NCDAC custody
NCDAC partners with ViaPath and its subsidiaries (including TouchPay) to offer several ways to send funds. One restriction catches families off guard: NCDAC prisons only allow deposits into trust fund accounts from people listed as approved visitors for that offender.
- Make the money order payable to TouchPay. NCDAC’s instructions list the payee as TouchPay (TouchPay Holdings).
- Include the required deposit slip. Mail-in deposits must be sent with a deposit slip.
- Mail it to the trust deposit address. TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174.
- Plan for processing time. NCDAC says funds will be available to the offender within ten business days (often sooner, but do not count on same-day posting).
Tip: If your loved one is in a federal facility, do not mail money to the facility’s address. Federal guidance says mailed funds must go to a separate processing center, and electronic options like MoneyGram’s ExpressPayment may be available in that system.
Common Questions
Q
Who can put money into an inmate's trust/commissary account?
In NCDAC prisons, depositors into trust fund accounts are restricted to people listed as approved visitors for that offender. NCDAC describes multiple ways to send money through its ViaPath partnership, and for money orders the payee is TouchPay.
Q
What fees should I expect when using tablets or phone services?
NCDAC lists processing-related service fees that include $3.00 per use for automated payment, $5.94 per use for payments made with a live operator, and $2.00 per use for a paper bill or statement. For the full, current breakdown (including money transfer fees by method and amount), check NCDAC’s posted fee information.
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