Where to find phone numbers, lobby hours, and who to call for help
- ✓ NDOC Family Services Division: (775) 977-5707
- ✓ Henderson Detention Center (bookings, releases, property, vehicle release): 702-267-JAIL (5245)
- ✓ Henderson Detention Center lobby hours: 8:00am to 12:00pm and 1:00pm to 4:00pm daily (closed 12:00pm to 1:00pm)
- ✓ Henderson Detention Center (ICE detainee information line): (702) 388-6253, 8 a.m. to 4 p.m.
- ✓ Washoe County Sheriff’s Office Detention Facility medical information email (NaphCare): washoemedical@naphcare.com
- ✓ Washoe County Sheriff’s Office Detention Facility mental-health concerns line: 775-328-2988
- ✓ NDOC caller ID number listed for Casa Grande Transitional Housing Center (CGTH): 702-637-9111
- ✓ NDOC caller ID number listed for Northern Nevada Correctional Center (NNCC): 775-977-0797
When you call for information, have identifying details ready. ICE's Henderson Detention Center guidance recommends having the person's biographical information on hand. If you're reporting a mental-health concern at the Washoe County Sheriff's Office Detention Facility, be prepared with the inmate's name and a description of your concerns.
Common Questions
Q
Where should I send mail for someone at the Washoe County Detention Facility?
Washoe County states that inmate postal mail must be sent to Smart Communications / Washoe County Detention Facility, [Inmate Name] (# Inmate Number), PO Box 9163, Seminole, FL 33775-9137. It also states this routing was effective 04/25/2022, and that mail received at the facility after May 8, 2022 will be returned to sender.
Q
How do I schedule an onsite or video visit at Henderson Detention Center?
Henderson Detention Center directs visitors to schedule onsite or remote visits through the Securus Video Visitation system. It lists onsite visiting hours as Wednesday through Sunday, 8:00am to 11:00am and 1:00pm to 4:00pm, and it states inmates are permitted two onsite visits per week.
Q
Who should I call for general family questions about someone in NDOC custody?
Call the NDOC Family Services Division at (775) 977-5707 for general information and assistance about how NDOC facilities are run. NDOC also states Family Services cannot assist with merit credits, housing or relocation, healthcare information, or offender releases.
Q
If an inmate is released after posting bail, how long might release processing take and is transportation provided?
Washoe County Sheriff’s Office states that, once bail is posted, the release procedure can take up to eight hours. It also states the detention facility does not provide transportation from the facility after release.
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