Phone calls, video visits, and messaging: vendor basics and registration
Oklahoma county jails typically use a contracted vendor for phone calls and video visitation, and the vendor varies by county. Payne County states that all visitation services are provided by City Tele Coin, including remote video visitation, which is allowed daily. Carter County states that personal inmate visitation and phone services are provided by NCIC Inmate Communication Systems, and instructs visitors to use the NCIC website to make calls, conduct video visits, and fund inmate phone accounts.
- Create your account. Payne County tells visitors to register for a direct-pay account at CityTeleCoin.com.
- Install the app. After your account is created, Payne County says you can download the City Tele Coin app from iTunes or Google Play.
- Match the correct facility to the inmate. Make sure you select the exact jail that is housing your loved one before you pay for services or request a visit.
Tip: Use strong, unique passwords for vendor accounts. Some platforms have reported past data exposure incidents (ConnectNetwork/ViaPath notes thousands of Telmate users' personal information was exposed in August 2020), and services may be accessible on smartphones (JPay advertises access to select services on a smartphone). Official links can change or disappear. One Oklahoma DOC page for "Securus inmate numbers" shows a not-found message. Rely on your jail's official instructions when confirming where to sign up.
Common Questions
Q
How do I set up a remote video visit with an Oklahoma county jail inmate?
Follow the vendor instructions posted by that jail, then create an account, select the correct facility and inmate, and choose a time. Payne County tells visitors to register for a direct-pay account at CityTeleCoin.com, and says remote video visitation is allowed daily. Carter County lists similar scheduling steps through NCIC: create an account, select the Carter County facility, select the inmate, then choose the date and time.
Q
What happens to mail from an attorney or a court?
Some facilities treat legal mail differently than regular mail. Washita County says letters from attorneys, courts, or elected public officials will be opened in the inmate’s presence. For legal visits, Carter County states attorney and counsel visits are scheduled with the jail administrator.
Q
Do visitation hours follow the same schedule across Oklahoma facilities?
No, Oklahoma DOC says visitation hours vary by facility and an inmate’s security level. Always use the rules for the specific facility and follow ODOC visitation policy where it applies.
Q
Are vendor phone and messaging services secure? Should I be concerned about data breaches?
It is smart to be cautious with any vendor account and protect your login information. ConnectNetwork/ViaPath notes that in August 2020, the personal information of thousands of Telmate users was exposed and accessed by unknown attackers. Vendors also offer smartphone access to services (for example, JPay advertises access to select services on a smartphone), so treat your account like you would online banking: strong password, unique password, and only sign up through the official link your facility provides.
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