How to send money to an inmate: options and requirements
For RIDOC inmates, the Inmate Accounts page lists Access Secure Deposits (Access Corrections) as a way to add funds. Options include toll-free phone deposits, internet deposits, kiosks, cash locations, or mail. RIDOC also has a contract with Keefe Commissary Network, which allows deposit transactions at retail outlets or through their website.
To deposit in person with RIDOC Inmate Accounts, visit the office at 51 West Road, Cranston, RI 02920 (John O. Pastore Government Center, adjacent to the John Moran Facility). Window hours are Monday through Friday, 9:00 AM to 11:00 AM and 1:00 PM to 3:00 PM (closed state holidays). A photo ID is required for any deposit. Depositors generally must be on the inmate's visiting list, though there is a 30-day grace period where anyone can deposit while the inmate adds names to the list.
Warning: If you use TouchPay/Telmate to fund an account (for example, through the Wyatt facility's lobby kiosk), be cautious with your personal information. TouchPay/Telmate reported a data exposure incident from August 2020 that affected thousands of users.
Common Questions
Q
Who can deposit money into an inmate's account?
RIDOC states the depositor generally must be on the inmate’s visiting list to deposit funds, but there is a 30-day grace period during which anyone can deposit while the inmate adds people to the list. RIDOC also states you must show a photo ID to make any deposit.
Q
What vendor channels are available to add funds?
RIDOC lists Access Secure Deposits (Access Corrections) as an option for deposits by phone, online, kiosks, cash locations, or by mail. RIDOC also notes it has a commissary contract with Keefe Commissary Network that can allow deposits through retail outlets or a website. If your loved one is at the Donald W. Wyatt Detention Facility, their handbook lists TouchPay options (including phone, online, and a lobby kiosk) tied to a specific facility number.
Q
Where and when can I make an in-person deposit?
RIDOC lists the Inmate Accounts office at 51 West Road, Cranston, RI 02920 (John O. Pastore Government Center, adjacent to the John Moran Facility). Window hours are Monday through Friday, 9:00 AM to 11:00 AM and 1:00 PM to 3:00 PM (closed state holidays).
Q
How do I report staff or inmate misconduct?
RIDOC lists collect-call reporting lines and addresses for misconduct reports. Staff misconduct goes to the Office of Inspection (collect call 401-462-2551), and inmate misconduct goes to the Special Investigations Unit (collect call 401-462-2282). RIDOC also lists a collect-call number for Rhode Island State Police Detectives (401-462-2650) to report criminal activity.
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