Finding and verifying facility and contact information
Before you mail anything, send money, or plan a trip, confirm where your loved one is housed and which agency is holding them. Texas has both TDCJ prisons/state jails and county jails. The right phone number and address depends on the exact facility. For county jails and local agencies, start with official county pages for reliable addresses, phone numbers, and fax numbers. Call the listed number before you go, especially if you're traveling. Schedules and access can change on short notice.
County websites are your best starting point for official contact information. Comal County lists a main public phone number, street address, and fax number. Bowie County publishes the Sheriff's Office address and phone contact, and its Community Supervision and Corrections Department (CSCD) also lists an address and phone number. Once you know the specific unit, check whether that facility offers certain services before making plans. For example, TDCJ's remote video visitation list includes facilities such as Hutchins State Jail, so you can confirm whether remote video visits are an option at that location.
Common Questions
Q
Where can I find phone or vendor complaint contacts if a service problem occurs?
For TDCJ technology vendor issues (like phone service problems), use the TDCJ ITS (Inmate Technology Services) Contract Manager contact information provided by TDCJ. For county-level facility issues, use the official county contact numbers listed on county pages, those are usually the best starting point for jail-specific questions and last-minute changes.
Q
What should I check if the inmate was recently moved?
First, confirm their current housing location before you schedule a visit or travel, transfers can change everything. Then check whether the new unit offers the services you were using, such as remote video visitation, since remote options can be facility-specific.
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