Phone calls and messaging: how calls work and who pays
Phone rules vary by facility. Cache County Jail states that outgoing calls are either collect or pre-paid using purchased phone time, and family members can set up an account through NCIC to fund calls. If you don't want to receive calls from someone at Cache County Jail, contact jail administration to place a block.
Some facilities rely on prepaid systems and don't accept incoming calls. Weber County Jail states that inmate phones are for outgoing pre-paid or debit calls only, and telephone funds can be deposited through Securus. Inmates may also transfer funds from their commissary account to make calls. For video communication, Weber offers scheduled video visits through Securus. Securus Video Connect allows web-based sessions that can be scheduled and joined using an app, computer, or tablet.
Common Questions
Q
How do I block incoming calls from an inmate?
Cache County Jail states you can place a block by speaking with a member of jail administration at (435) 755-1000. If you still want controlled contact, Cache also describes setting up an account through NCIC to fund phone calls.
Q
Where should I send a money order for a county jail inmate?
Use the exact mailing address and payee the jail publishes. For example, Duchesne County Jail says money orders should be mailed to PO Box 10 in Duchesne, UT 84021 and made payable to the Duchesne County Jail. Other jails may use kiosks or online deposits instead (Weber County Jail describes a lobby kiosk and online deposits, and notes processing fees apply).
Q
How often can an inmate buy commissary items?
Weber County Jail states inmates may buy approved commissary items once per week using their Inmate Trust Account funds. Cache County Jail also notes that commissary limits can depend on an inmate’s classification, and inmates without funds may be able to order an indigent pack with basic hygiene items.
Q
Are incoming phone calls accepted at Utah jails?
Some Utah jails state they do not accept incoming calls to inmates. Weber County Jail says incoming calls are not accepted and that inmates use outgoing pre-paid or debit calls, and Cache County Jail says outgoing calls are either collect or pre-paid using purchased phone time. To help your loved one call you, use the vendor account and funding method your facility publishes.
Find an Inmate
Search for a loved one and send messages and photos in minutes.
