Question 1

How do I buy a Gold Pass for an inmate's tablet?

Accepted Answer

Vermont DOC notes that Gold Passes for ICS tablets can be purchased through JailATM, and the Gold Pass provides one hour of tablet access. If you do not see the option you need, double-check that you are using the vendor Vermont references for ICS tablets.

Question 2

Who do I call if the inmate phone service is not working or I have account problems?

Accepted Answer

Call the ICSolutions help line at 888-506-8407 for account and phone-service support. You can also save and use the NWSCF ICSolutions number, 1-802-330-4485, as a facility-specific contact.

Question 3

How can I put money on an incarcerated person's account?

Accepted Answer

Vermont DOC lists two ways: deposit online through Access Corrections, or use a Deposit Coupon. Deposited funds can be used for commissary or telephone time.

Question 4

I cannot place a commissary order online, who can help me place the order?

Accepted Answer

If you cannot process an order through Access Corrections, Vermont DOC lists two phone numbers for help placing the order or asking questions: 1-800-546-6283 or 1-866-345-1884.

Question 5

What identification do visitors need to bring?

Accepted Answer

Vermont DOC requires each facility to post visiting rules and provide a visitor publication that lists acceptable forms of visitor identification. Check the posted visiting rules at the facility, since that is where the acceptable ID list is provided.

Question 6

How are visiting times organized for visitors with different last names or housing units?

Accepted Answer

NWSCF’s published schedule can group visits by last-name ranges and by housing unit evening slots. For example, one block shows A–D on Saturday 08:30am to 10:30am, and evening slots are listed for Unit #1 (Saturday 19:00pm to 20:30pm) and Unit #2 (Sunday 19:00pm to 20:30pm).

Question 7

How many hours of visiting must the facility provide each week?

Accepted Answer

Vermont policy requires no less than six hours of scheduled visiting periods per week at each facility. The exact days and times can vary by facility schedule.

Question 8

Can I send photos or letters, and where do I mail them?

Accepted Answer

Mail and contraband rules are facility-specific, and Vermont DOC requires each facility to post a contraband list and visiting information for the public. For NWSCF, use the published mailing address: 3649 Lower Newton Road, Swanton, VT 05488, and confirm what is allowed before you send photos or other items.

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