Facility addresses and key contact numbers to save
- ✓ NWSCF physical address: 3649 Lower Newton Road, St. Albans, VT 05478
- ✓ NWSCF mailing address: 3649 Lower Newton Road, Swanton, VT 05488
- ✓ NWSCF ICSolutions phone number: 1-802-330-4485
- ✓ Town of St. Albans office location: 398 Georgia Shore Road, St. Albans, VT 05478
- ✓ Town of St. Albans office mailing address: PO Box 37, St. Albans Bay, VT 05481
- ✓ Town of St. Albans office phone: (802) 524-7589
- ✓ Town of St. Albans office hours: Monday to Friday, 8:00 AM to 4:00 PM
For phone service issues, account questions, or troubleshooting, your quickest options are the ICS help line (888-506-8407) and the facility's ICSolutions number (1-802-330-4485). For local questions unrelated to DOC, the Town of St. Albans office lists a weekday phone line and office hours.
Common Questions
Q
How do I buy a Gold Pass for an inmate's tablet?
Vermont DOC notes that Gold Passes for ICS tablets can be purchased through JailATM, and the Gold Pass provides one hour of tablet access. If you do not see the option you need, double-check that you are using the vendor Vermont references for ICS tablets.
Q
Who do I call if the inmate phone service is not working or I have account problems?
Call the ICSolutions help line at 888-506-8407 for account and phone-service support. You can also save and use the NWSCF ICSolutions number, 1-802-330-4485, as a facility-specific contact.
Find an Inmate
Search for a loved one and send messages and photos in minutes.
