Phone calls, tablets, and messaging: who to call and how to buy access
For phone service at Northwest State Correctional Facility (NWSCF), save the facility's ICSolutions number: 1-802-330-4485. If you run into account problems or the service isn't working, call ICSolutions at 888-506-8407 for help.
- Buy a one-hour Gold Pass through JailATM. Vermont DOC notes that Gold Passes for ICS tablets can be purchased through JailATM.
- Use the ICS help line for technical or account issues. Call 888-506-8407.
- Keep the NWSCF ICSolutions number saved. The published number for NWSCF is 1-802-330-4485.
Common Questions
Q
How do I buy a Gold Pass for an inmate's tablet?
Vermont DOC notes that Gold Passes for ICS tablets can be purchased through JailATM, and the Gold Pass provides one hour of tablet access. If you do not see the option you need, double-check that you are using the vendor Vermont references for ICS tablets.
Q
Who do I call if the inmate phone service is not working or I have account problems?
Call the ICSolutions help line at 888-506-8407 for account and phone-service support. You can also save and use the NWSCF ICSolutions number, 1-802-330-4485, as a facility-specific contact.
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