Washington
Washington has state prisons, county jails, and city jails, and the rules vary widely depending on where your loved one is housed. Use the sections below to find contact info, choose a safe way to send money or mail, and avoid common issues that cause delays.
Facility Info
Start by confirming the exact facility (state prison vs county jail vs city jail), then use that facility's official page to find the phone number, mailing...
Read guideSending Money
County jails often have completely different options. SCORE (South Correctional Entity) has a TouchPay lobby kiosk at 20817 17th Avenue South, Des Moines,...
Read guideMail & Photos
Addressing is the make-or-break step for mail. Washington DOC requires the incarcerated person's full name, six-digit DOC number, and the correct facility...
Read guidePhone & Messaging
A common point of confusion: many facilities do not accept incoming calls for people in custody. Instead, your loved one places outbound calls using the...
Read guideVisitation
Expect security screening. Washington DOC says all visitors and their belongings (including vehicles and any container or bag brought onto institution...
Read guidePreparing for a visit: what to bring, what not to bring, and ID checks
The facility’s phone number saved in your phone (example: Benton County Corrections Department at 509-783-1451 for roster questions). The facility’s address...
Read guidePractical vendor and kiosk tips (accounts, apps, and troubleshooting)
For money deposits, look for the fastest option your facility supports, then follow that system exactly. SCORE's TouchPay setup includes a lobby kiosk at...
Read guideFind an Inmate
Search for a loved one and send messages and photos in minutes.
Common Questions
Q
Can an inmate receive incoming phone calls?
In Washington facilities, incoming calls to people in custody are often not allowed. One Washington jail states that incoming calls to inmates are not allowed and calls are made outbound through Securus Technologies, and Benton County Jail also tells the public it does not accept incoming calls for inmates.
Q
How do I deposit money by phone, online, or at a kiosk?
It depends on the facility, but one Washington jail example (SCORE) lists a TouchPay lobby kiosk that accepts cash and major cards, plus a toll-free number (1-866-232-1899) for phone payments by card. For Washington DOC, DOC lists Securus Debit, Western Union, or a cashier’s check/money order as the main options to send money.
Q
What must I put on the envelope when I send mail or photos?
Put the incarcerated person’s name and ID number on the envelope, use the correct facility mailing address, and include a complete return address. Washington DOC specifically calls for the full name, six-digit DOC number, correct facility address, and a USPS-style return address, and some jails also require a return address and inmate name/number for accurate delivery.
Q
Are video visits recorded or monitored?
Yes, Washington DOC states that all video visits are recorded and monitored for compliance with policy and facility rules. At the jail level, policies vary, but one example is Benton County Jail, which describes weekly free video time and paid options after that.