Practical vendor and kiosk tips (accounts, apps, and troubleshooting)
- Match your legal ID when creating accounts. Washington DOC’s video visit FAQ says your Securus profile should use first name, last name, and date of birth exactly as they appear on your legal ID, and it says not to include a middle name or middle initial.
- Fix profile errors through the vendor. If you entered the wrong name or date of birth for Securus, DOC says you will need Securus customer assistance to update your profile.
- Use the right browser for Securus video sessions. Securus advises not using Chrome or Microsoft Edge for scheduled Video Connect sessions, switch to an alternative browser.
- Know whether you need an app for video. Benton County Jail says visitors must create a GettingOut account and download the app to a smartphone, tablet, or a computer with a webcam to participate in video visitation.
For money deposits, look for the fastest option your facility supports, then follow that system exactly. SCORE's TouchPay setup includes a lobby kiosk at 20817 17th Avenue South, Des Moines, WA 98198 that accepts cash and major cards, plus a toll-free phone option at 1-866-232-1899 for card payments. For video visit funding through GettingOut in Benton County, you can add money to your own GettingOut account online or by phone. Those funds only pay for visits between you and the inmate (they do not let the inmate visit with other people using your balance).
Common Questions
Q
Can an inmate receive incoming phone calls?
In Washington facilities, incoming calls to people in custody are often not allowed. One Washington jail states that incoming calls to inmates are not allowed and calls are made outbound through Securus Technologies, and Benton County Jail also tells the public it does not accept incoming calls for inmates.
Q
How do I deposit money by phone, online, or at a kiosk?
It depends on the facility, but one Washington jail example (SCORE) lists a TouchPay lobby kiosk that accepts cash and major cards, plus a toll-free number (1-866-232-1899) for phone payments by card. For Washington DOC, DOC lists Securus Debit, Western Union, or a cashier’s check/money order as the main options to send money.
Q
Are video visits recorded or monitored?
Yes, Washington DOC states that all video visits are recorded and monitored for compliance with policy and facility rules. At the jail level, policies vary, but one example is Benton County Jail, which describes weekly free video time and paid options after that.
Find an Inmate
Search for a loved one and send messages and photos in minutes.
