West Virginia
The right steps depend on where your loved one is housed: a WV Division of Corrections and Rehabilitation facility, a regional jail, juvenile services, or a federal facility. Use the sections below to match the process to their location so your calls, mail, money, and visits go through with fewer surprises.
Phone & Messaging
Phone and messaging rules vary depending on whether your loved one is in a WV DOC facility or a federal (BOP) facility. In the federal system, phone...
Read guideFacility Info
To call or mail something to a specific facility, start with the official phone number and street address. For example, North Central Regional Jail and...
Read guideFacility rules you should know before you visit or send things
Rules also differ for federal facilities. The Federal Bureau of Prisons does not permit conjugal visits.
Read guideMail & Photos
For people in federal (BOP) facilities, written correspondence is classified as general or special mail. General mail is opened and inspected for contraband...
Read guideSending Money
WV DOC's Trust Account lets incarcerated people purchase commissary items and self-fund inmate services. Deposited funds are used at the recipient's...
Read guideVisitation
At North Central Regional Jail and Correctional Facility, visiting hours are Tuesday 3:00 p.m. to 8:00 p.m., Thursday 8:00 a.m. to 1:00 p.m., and Sunday...
Read guideFind an Inmate
Search for a loved one and send messages and photos in minutes.
Common Questions
Q
Can I do a video visit from my home with someone in a West Virginia facility?
Yes, WV DOC’s video conversations can be done from your computer or mobile device (not only at the facility). To start, WV DOC’s video-visit handout directs you to schedule.telmate.com to log in with your phone number and PIN, and GettingOut also provides a help line at (866) 516-0115.
Q
Are inmate phone calls monitored in West Virginia facilities?
In the federal (BOP) system, calls are monitored, and BOP states a notice is posted by each inmate telephone advising inmates that calls are monitored. BOP also notes that unmonitored calls to attorneys are permitted in certain circumstances. BOP further states that third-party or other alternative call arrangements are not permitted.
Q
How do I get on an inmate's visiting list?
In the federal (BOP) system, you must be on the inmate’s approved visiting list before you can visit. The BP-A0629 visitor form says you may need to complete a questionnaire and release form and return it to the institution address listed on the form. For WV juvenile-services visiting requests, the visiting request form instructs you to mail the completed request to the WV Division of Corrections & Rehabilitation Bureau of Juvenile Services at 1409 Greenbrier Street, Charleston, WV 25311 (Attn: Visitors Request).
Q
Can I send photographs in a letter to someone incarcerated in West Virginia?
WV DOC states photographs are not allowed in letters, and envelopes containing photographs will be returned to the sender. If you are mailing a letter through WV DOC, address it using the incarcerated person’s full name and OID number and the full facility name, and send it to PO Box 336, Phoenix, MD 21131.