Phone calls, messaging, and attorney call exceptions
Phone and messaging options depend on the facility and its contracted system. Converse County Detention Center uses NCIC Inmate Communications for prepaid calling. No incoming calls are allowed except voicemail messages to approved inmates. Calls are billed at a per-minute rate with no connection fees, and three-way calls are prohibited. For messaging, some detention centers offer secure e-mail and SMS through kiosks and tablets. Families can start by creating an account on JailATM.com. Attorney calls work differently: one detention center publishes an Attorney Enrollment Form that lets licensed attorneys register phone numbers so inmate calls to those numbers cannot be recorded or monitored. The Sheriff's Office may verify the attorney's licensing status.
Common Questions
Q
Are inmate phone calls billed, and can inmates receive incoming calls?
At Converse County Detention Center, the published rules state calls are billed at a per-minute rate with no connection fees. That facility also states inmates cannot receive incoming calls, except voicemail messages to approved inmates.
Q
How can a licensed attorney make sure inmate calls to them are not recorded?
One detention center publishes an Attorney Enrollment Form that allows a licensed attorney to register phone numbers so inmate calls to that number cannot be recorded or monitored. The same form states the Sheriff’s Office can verify the information submitted, including confirming the person is an actively licensed attorney.
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