If you are worried about an inmate's safety or mental health
- Confirm where they are housed. WDOC states its crisis line serves WDOC inmates and is not intended for people housed in county jails.
- Call the WDOC Inmate Crisis Line for WDOC inmates. WDOC lists 855-602-0772 and instructs you to provide the on-call staff with the inmate’s location, name, number, and observations.
- For county jail inmates, contact the jail directly. WDOC directs concerns about inmates located in county jails to be referred to the jail.
- Use 988 for immediate support for yourself or someone else. WDOC lists the National Suicide and Crisis Hotline as 988 (call or text 988).
- ✓ Facility name and the person’s current location (WDOC prison vs county jail)
- ✓ Inmate’s full name and inmate number
- ✓ What you observed or what you were told (dates, times, exact statements if you have them)
- ✓ Any immediate safety concerns you want documented
Common Questions
Q
Are inmate phone calls billed, and can inmates receive incoming calls?
At Converse County Detention Center, the published rules state calls are billed at a per-minute rate with no connection fees. That facility also states inmates cannot receive incoming calls, except voicemail messages to approved inmates.
Q
How can a licensed attorney make sure inmate calls to them are not recorded?
One detention center publishes an Attorney Enrollment Form that allows a licensed attorney to register phone numbers so inmate calls to that number cannot be recorded or monitored. The same form states the Sheriff’s Office can verify the information submitted, including confirming the person is an actively licensed attorney.
Q
Who do I call if I am worried about an inmate's immediate safety or mental health?
For someone in a WDOC prison, WDOC lists an Inmate Crisis Line at 855-602-0772 and says to provide the inmate’s location, name, number, and observations. WDOC also states the crisis line is not intended for inmates housed in county jails, and concerns about county jail inmates should be referred directly to the jail. For immediate crisis support, WDOC lists the National Suicide and Crisis Hotline as 988 (call or text 988).
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