How to set up accounts and pay for communications
- Identify the vendor your facility uses. The inmate handbook typically has a “Communication and Correspondence” area and may include phone and visitation information, which helps you confirm what services are available.
- Create an online account if the service requires one. Securus instructs families to open a Securus account through its website or mobile app.
- Purchase messaging credits if you’re using electronic messages. With JPay’s email service, each email requires a “Stamp,” and JPay says stamps can be purchased online and at JPay kiosks in the correctional facility.
- Check official program pages for system-specific details. Some correctional systems publicly name their communications provider, for example Securus states it is the communications provider for the CDCR and provides information about communication services for people incarcerated in CDCR facilities.
- Verify current rates before you add money. Pricing and payment options can change, so use the vendor’s current information and the facility’s rules as your final reference.
Common Questions
Q
How fast do electronic messages usually arrive?
With JPay’s correctional email service, JPay says incarcerated individuals usually receive emails within 48 hours. Delivery time can still depend on the facility’s processing and access on the incarcerated person’s side.
Q
Do electronic messages cost money and how are they paid for?
In JPay’s system, each email requires a “Stamp.” JPay says stamps can be purchased online and at JPay kiosks in the correctional facility.
Q
Can the person inside respond to emails and view photo attachments?
Sometimes, yes, but it depends on the facility. JPay says that depending on the facility, incarcerated individuals may be able to respond electronically, view and print messages, and view photo attachments.
Q
Do I need to open a Securus account to receive phone calls?
Not always. Securus says you do not need an online account to receive free telephone calls, but you will need an account when videoconferencing and electronic messaging are available.
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