Preparing for a video visit: scheduling and technical checklist
Video visits work best when you treat them like an appointment. Securus Video Connect is a web-based system that lets friends and family schedule and join from anywhere with internet access using the Securus app, a computer, or a tablet. The exact scheduling rules come from the facility, so check the inmate handbook for the visitation rules and schedule where your loved one is housed.
- ✓ Confirm your appointment details using the vendor’s scheduling tools.
- ✓ Use a stable internet connection (Wi-Fi that drops can ruin the session).
- ✓ Test your device’s camera and microphone.
- ✓ Have a backup device ready if possible (for example, a tablet if your computer has issues).
- ✓ If your connection fails, try reconnecting quickly, then follow any vendor troubleshooting prompts.
- ✓ Remember that Securus says it is not responsible for the quality of your internet connection or the setup and operation of your computer, webcam, or other hardware.
Common Questions
Q
How fast do electronic messages usually arrive?
With JPay’s correctional email service, JPay says incarcerated individuals usually receive emails within 48 hours. Delivery time can still depend on the facility’s processing and access on the incarcerated person’s side.
Q
Do electronic messages cost money and how are they paid for?
In JPay’s system, each email requires a “Stamp.” JPay says stamps can be purchased online and at JPay kiosks in the correctional facility.
Q
Can the person inside respond to emails and view photo attachments?
Sometimes, yes, but it depends on the facility. JPay says that depending on the facility, incarcerated individuals may be able to respond electronically, view and print messages, and view photo attachments.
Q
Do I need to open a Securus account to receive phone calls?
Not always. Securus says you do not need an online account to receive free telephone calls, but you will need an account when videoconferencing and electronic messaging are available.
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