Sending electronic messages and photos (what to expect)
Electronic messaging is closer to email than texting. With JPay's correctional email service, incarcerated individuals usually receive emails within 48 hours, and each message requires a "Stamp." Features vary by facility. JPay says that depending on the facility, incarcerated individuals may be able to respond electronically, view and print your message, and view photo attachments. Before sending anything sensitive or time-critical, confirm the facility's limits on what can be sent and what your loved one can access on their end.
Common Questions
Q
How fast do electronic messages usually arrive?
With JPay’s correctional email service, JPay says incarcerated individuals usually receive emails within 48 hours. Delivery time can still depend on the facility’s processing and access on the incarcerated person’s side.
Q
Do electronic messages cost money and how are they paid for?
In JPay’s system, each email requires a “Stamp.” JPay says stamps can be purchased online and at JPay kiosks in the correctional facility.
Q
Can the person inside respond to emails and view photo attachments?
Sometimes, yes, but it depends on the facility. JPay says that depending on the facility, incarcerated individuals may be able to respond electronically, view and print messages, and view photo attachments.
Q
Do I need to open a Securus account to receive phone calls?
Not always. Securus says you do not need an online account to receive free telephone calls, but you will need an account when videoconferencing and electronic messaging are available.
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