Receiving phone calls: what accounts and permissions you may need
Account requirements depend on the system and the type of contact you're using. In some systems, Securus says you don't need an online account to receive free telephone calls, but you will need an account for videoconferencing and electronic messaging when those services are available. For the details that matter day-to-day (when calls are allowed, what the rules are, and how the facility handles phone access), check the facility's inmate handbook. Many facilities spell out "Telephone Use" policies there, and that's the best place to confirm what applies to your loved one's housing location.
Common Questions
Q
How fast do electronic messages usually arrive?
With JPay’s correctional email service, JPay says incarcerated individuals usually receive emails within 48 hours. Delivery time can still depend on the facility’s processing and access on the incarcerated person’s side.
Q
Do electronic messages cost money and how are they paid for?
In JPay’s system, each email requires a “Stamp.” JPay says stamps can be purchased online and at JPay kiosks in the correctional facility.
Q
Can the person inside respond to emails and view photo attachments?
Sometimes, yes, but it depends on the facility. JPay says that depending on the facility, incarcerated individuals may be able to respond electronically, view and print messages, and view photo attachments.
Q
Do I need to open a Securus account to receive phone calls?
Not always. Securus says you do not need an online account to receive free telephone calls, but you will need an account when videoconferencing and electronic messaging are available.
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