Where to find facility-specific rules, schedules, and updates
When you need the final answer for your loved one's location, go straight to the facility's official materials. The inmate handbook is a common place facilities publish communication and visitation information, including sections like "Telephone Use," "Visitation Rules," and a "Visitation Schedule." If your facility uses a vendor portal, you may need to create an account through that provider. Securus, for example, instructs families to open a Securus account through its website or mobile app to prepare for communication services.
- ✓ “Communication and Correspondence”
- ✓ “Telephone Use”
- ✓ “Visitation Rules”
- ✓ “Visitation Schedule”
Common Questions
Q
How fast do electronic messages usually arrive?
With JPay’s correctional email service, JPay says incarcerated individuals usually receive emails within 48 hours. Delivery time can still depend on the facility’s processing and access on the incarcerated person’s side.
Q
Do electronic messages cost money and how are they paid for?
In JPay’s system, each email requires a “Stamp.” JPay says stamps can be purchased online and at JPay kiosks in the correctional facility.
Q
Can the person inside respond to emails and view photo attachments?
Sometimes, yes, but it depends on the facility. JPay says that depending on the facility, incarcerated individuals may be able to respond electronically, view and print messages, and view photo attachments.
Q
Do I need to open a Securus account to receive phone calls?
Not always. Securus says you do not need an online account to receive free telephone calls, but you will need an account when videoconferencing and electronic messaging are available.
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