Create an account, sign in, and recover your password
- Create or claim your account. Look for a button or link that says “CLAIM ACCOUNT” (or similar) to get started as a new user.
- Sign in. Returning users typically sign in using a Visitor ID or Email plus a Password.
- Use password recovery if needed. If you cannot remember your password, use the “Forgot your password?” link on the sign-in page and follow the prompts.
- Keep your login private. Use a strong password and avoid sharing your sign-in details with anyone who does not need access.
Common Questions
Q
How do I reset my password for the scheduling site?
Most scheduling portals include a “Forgot your password?” link right on the sign-in page. Select it and follow the instructions shown to recover or reset your password.
Q
How do I create or claim an account to schedule visits?
Look for a “CLAIM ACCOUNT” link (or a similar create-account option) on the scheduling portal’s login page. After you select it, follow the on-screen steps the portal requires to set up access.
Q
If I schedule a visit online, will that skip waiting in line and give me immediate confirmation?
Some portals advertise that reserving a visitation time helps you skip long lines and that visits are confirmed instantly. For example, the GTL visitation scheduling site describes both benefits, but the exact process can still depend on the facility’s scheduling rules.
Q
Does the scheduling site offer other languages?
Some scheduling portals include a language toggle on the login or home page. On the GTL visitation site, there is an Español option.
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