How to Set Up Phone Calls with Someone at Farmington Correctional Center
Setting up phone calls at Farmington Correctional Center starts with one key rule: you can't call someone there directly. Here's how the Missouri DOC phone system works, how calls get paid for, and what to do if you hit account or billing snags.
Farmington Correctional Center doesn't accept incoming calls for offenders. You can't dial the facility and ask to be connected. Instead, your loved one places outgoing calls - but only if they're not on restricted status.
When your loved one calls out, the call runs through a vendor system that handles three payment types: collect, debit, and prepaid. Which one gets used depends on how the call is funded and what's been set up in advance.
All outgoing calls go through an automated security system. Your loved one uses a personal identification number (PIN) to place each call. If calls aren't connecting the way you expect, that's usually why setup and funding matter so much - without the right arrangement in place, the call won't go through.
- ✓ Purchase debit minutes through the canteen
- ✓ Purchase debit minutes at a kiosk
- ✓ Use an account set up through Securus
- ✓ Use Advance Connect to fund calls in advance to a specific bill to number (BTN)
Beyond the facility phones, offenders can also make calls through a phone app on JPay tablets. This tablet option runs through Securus Technologies, so it's part of the same overall phone service system.
Need help funding calls or fixing an account issue? Go through Securus. Reach them at securustech.net, call 800-844-6591, or email customerservice@securustech.net.
Option: Securus Video Connect lets you schedule and join video sessions with an incarcerated individual from anywhere you have internet access, using the free Securus app, a computer, or a tablet.
Waiting on a call? Remember: you can't place an incoming call to Farmington Correctional Center. Contact has to start from your loved one's side. And if they're on restricted status, they won't be able to make outgoing calls during that time.
Find an Inmate at 1012 West Columbia
Search for a loved one and send messages and photos in minutes.
