ALEXANDER C.I.

In-person visitation at ALEXANDER C.I. is by appointment only. Call or email the facility to schedule and confirm your visit. Before you can visit, your visitor application must be completed and approved by staff. The offender gets blank forms and mails them to prospective visitors. Each offender can have up to 18 approved visitors, and open enrollment to change the visitor list happens every six months based on the offender's admission date. Some visitors (including legal counsel, law enforcement, consular representatives, and certain officials) must register before visiting and do not count toward the 18-person limit. Visitors age 16 and older must attach a copy of an approved photo ID and can be pat/frisked and have devices searched. Cell phones and specified electronics are prohibited. Some housing statuses allow only non-contact visits. Video visits are available via a third-party app for approved visitors.

Communication at Alexander Correctional Institution runs through ViaPath/GTL tablet services. These tablets support phone calls, text messaging, digitized mail delivery, and access to educational, self-help, and entertainment content. To pay for communication, family and friends typically fund services through the approved vendor portals rather than the facility directly. ConnectNetwork PIN Debit accounts let you deposit to an incarcerated person's PIN debit phone account. The ConnectNetwork website is available 24/7 to set up or add funds. Expect service fees: $3.00 for automated payments, $5.94 for live operator payments, and $2.00 for a paper bill or statement. Most calling, messaging, and tablet features are managed through the vendor's app or portal.

Sending money to someone at Alexander Correctional Institution goes through NCDAC's ViaPath/TouchPay vendor. You can deposit online, through the mobile app, or by phone. Western Union cash deposits and mailed money orders are also accepted. Only people listed as approved visitors for that offender can put funds into the offender's trust account. For mailed money orders, make them payable to "TouchPay Holdings" and include the required deposit slip. Send to TouchPay Holdings, LLC PO Box 174, Houston, TX 77001-0174. Money orders must be in U.S. dollars and cannot exceed $300. For Western Union deposits, use the payment code "NCDAC TRUST." TouchPay transfer fees vary by channel and amount (effective August 1, 2023), so check the fee schedule before you send.