Scheduling Video Visits at Riverside: Timing, Costs, Cancellations, and Refunds
Scheduling a video visit at Riverside is straightforward once you know the booking window, the $6 session fee, and the cancellation cutoffs. Here's how to set up your visit and avoid losing your payment.
Video visits at Riverside have a tight scheduling window: book at least 1 day ahead, but no more than 7 days out. If you're working around a job, school, or childcare, that 1–7 day range is your main constraint. The cost is $6.00 for a 15-minute session. Prices can change, so double-check the amount during checkout before you pay.
Register and schedule video visits through the facility's portal: rrjva.renovosoftware.com. That's where you create your account and pick an available time slot. Make sure you're on the right system before entering personal info or paying. Some families find conflicting instructions on older or third-party pages. For Riverside, the facility's video visitation brochure directs you to the Renovosoftware portal above.
You'll need an email address to create your visitation account. After registering, check your inbox for a confirmation message - this step verifies your account and lets you log in. No email? Check your spam folder. Still nothing? Call 855-208-7349 for help.
Tip: Before you schedule (or pay), make sure you registered at rrjva.renovosoftware.com and that you received the registration email to finalize your account.
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- ✓ Arrive at least 15 minutes before your scheduled video visit.
- ✓ Bring a photo ID for check-in.
- ✓ Cancel at least 24 hours before the start time, or you can be expected to show and marked a no-show if you don’t attend.
The 24-hour cutoff affects more than scheduling - it's tied to your money and your account history. Cancel too late, and you're still expected to show up. Miss the visit, and you could be flagged as a no-show. Late cancellations can also mean losing your payment. Refunds depend on how far ahead you cancel, so act as soon as you know you can't make it.
Riverside uses a tiered refund policy based on when you cancel. Cancel 48 hours or more in advance: 100% refund. Cancel 24 to 48 hours ahead: 50% refund. Cancel with less than 24 hours' notice: no refund. One more thing: if a visit is ended due to policy violations - inappropriate behavior or dress - no refund is issued.
Important: Under 24 hours counts as “no refund,” and missing a visit without canceling can be treated as a no-show - so cancel early if you need your money back.
For offsite (remote) video visits, expect to pay a fee - costs vary by facility. The big catch: internet or connection problems during offsite visits aren't refundable. Riverside's brochure points to rrjva.renovosoftware.com for registration and scheduling, but some materials mention an ICSolutions app for offsite visits. Before you pay, confirm which system your visit actually uses so you don't end up in the wrong app.
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- ✓ Use an email account you can access (you’ll need it to finalize registration).
- ✓ Confirm your registration email came through before you try to schedule.
- ✓ Book your visit 1–7 days in advance.
- ✓ Plan to be ready early: arrive at least 15 minutes before start time and bring a photo ID.
- ✓ Know the refund cutoffs: 48+ hours (100%), 24–48 hours (50%), under 24 hours (no refund).
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