The Two Ways to Pay for Phone Calls at Riverside Regional Jail (Prepaid vs Inmate Debit)

Riverside Regional Jail uses ICSolutions for inmate phone services. If you’re setting up calling or troubleshooting why calls won’t connect, that’s the company you’ll be dealing with for most phone-account questions.

Not every call costs money. Inmates get free calls during intake, plus two free calls per week. If you're still figuring out your account setup, those free calls can keep you connected in the meantime.

The first option is a Prepaid Phone Account. You deposit money, and the inmate uses that balance to call your specific phone number. If you want to control the funding and keep things simple, this is usually the easiest route.

The second option is an Inmate Debit Account. Here, the inmate pays for calls using their commissary funds. Riverside Regional Jail's commissary is managed by Keefe Commissary Network, so you'll see Keefe connected to deposits that support debit calling.

• ✓ Add commissary funds online (fees apply)
• ✓ Add commissary funds by mail
• ✓ Add commissary funds in person at the jail using Keefe kiosks (cash and credit; fees apply)
• ✓ Use cash at the facility lobby kiosks to avoid fees for cash deposits

You're not locked out of the Inmate Debit Account just because it's tied to commissary money. Friends and family can also purchase debit phone time for an inmate through the facility's Inmate Debit Account link.

Waiting for a collect call that never comes? Your phone company might be blocking it. Many carriers don't allow collect calls to cell phones. If that's your situation, debit calling is the only way for an inmate to reach you. Setting up a Prepaid Phone Account or Inmate Debit option isn't optional - it's how you make sure calls actually connect.

1. Figure out what’s failing - if calls aren’t coming through, it could be a receiving/blocking issue, a rate question, or a technical problem.
2. Call ICSolutions customer care - for questions about receiving and blocking phone calls, rates, or technical issues, contact ICSolutions at 888-506-8407.

Quick Decision Guide

• ✓ Pick the Prepaid Phone Account if you want to fund calls yourself (and keep it centered on your phone number); remember prepaid services expire 6 months after the last purchase (unless state law requires otherwise), and you can request a refund for any unexpired prepaid services remaining
• ✓ Pick the Inmate Debit Account if the inmate already has commissary funds they can use for phone time
• ✓ If you’re planning to add commissary money for calling, you can do it online (fees apply), by mail, or at Keefe kiosks in person (cash and credit; fees apply), with no fees for cash deposits made via the facility lobby kiosks

If your phone can't receive collect calls, skip the waiting and set up a debit option. You have two paths: fund a Prepaid Phone Account tied to your number, or purchase debit phone time through the facility's Inmate Debit Account link.