When Can You Visit Alleghany Regional Jail in Person? Understanding the Onsite Hours

One published schedule for on-site video visitation shows split hours on weekdays and shorter weekend windows. Under this version, onsite visiting runs Tuesday, Wednesday, and Thursday from 1:00 pm–4:30 pm and again from 5:30 pm–8:00 pm. Weekends are Saturday 1:00 pm–4:00 pm and Sunday 1:00 pm–5:00 pm. No Monday or Friday visits.

A different published version shows a much broader window for onsite visits: Sunday, Tuesday, Wednesday, Thursday, and Saturday from 9:00 am–10:00 pm. Because both schedules appear in facility materials, don’t assume either one is current for the day you want - verify before you travel so you don’t lose a trip.

No matter which set of hours you’re looking at, onsite visits aren’t walk-in. Alleghany Regional Jail’s onsite video visits must be scheduled at least 24 hours in advance through PayTel / HomeWAV (Paytel Communications). If you show up without a scheduled slot, there usually isn’t a way for staff to “fit you in” on the spot - your best move is to get the appointment on the calendar first.

• ✓ PayTel automated system (open an account or add funds): 1-800-PAY-TELL (1-800-729-8355) - available 24 hours a day
• ✓ Use PayTel/HomeWAV to check what appointment times are actually available to book before you head out

This kind of mismatch usually happens when different pages or documents get updated at different times. At Alleghany Regional Jail, both the limited-hour schedule and the 9:00 am–10:00 pm schedule appear in published materials, so the safest approach is to treat the posted hours as a starting point and confirm what’s currently being scheduled before you travel.

1. Try to book the visit in PayTel/HomeWAV first - onsite visits must be scheduled at least 24 hours ahead, and the available time slots in the system are the most practical clue to what’s currently being offered.
2. Set up your account or add funds if you need to - you can use PayTel’s automated line at 1-800-729-8355, available 24 hours a day, to open an account or add funds so you can complete scheduling.

1. Call to confirm the onsite visiting hours for the day you want - ask which onsite schedule they’re currently following and whether anything has changed.
2. Use the correct number - Office: 540-965-1770; Alleghany Regional Jail: 540-965-1776. (Office fax is 540-965-4915 if you need it; the office location is 268 West Main Street, Covington, Virginia 24426.)

If you’re seeing two different sets of hours online, check the jail’s inmate-information materials for the most recent posting - and if anything still looks unclear, call the office or the jail directly at the numbers above. A quick confirmation can save you from arriving on a day or time that isn’t actually being scheduled.

1. Ask for the next available option and reschedule through PayTel/HomeWAV - because onsite visits must be set at least 24 hours in advance, you’ll typically need to pick a new slot rather than waiting.
2. Double-check the date and time before you leave - make sure your updated appointment is confirmed in the system so you don’t get caught by the same schedule mismatch again.