Who to Call When You Have Questions About an Inmate at Allen County Jail
Trying to get answers about someone at Allen County Jail? Calling the right office saves you a lot of time. Here's a quick contact list, plus guidance on which number to use for common questions.
Booking Desk (bond and general booking questions): 419-993-1407. Inmate Health Care (medical concerns): 419-993-1428 or 419-993-1429. Lieutenant Mat Johnson, Inmate Services: 419-223-8573, johnsonma@acso-oh.us. Records Bureau (records and document requests): 419-227-3535, records@acso-oh.us. Public Information Officer Victoria Gonzalez (public information): 419-221-5391, gonzalez@acso-oh.us.
- ✓ Booking Desk (bond, general booking info): 419-993-1407
- ✓ Inmate Health Care (medical): 419-993-1428
- ✓ Inmate Health Care (medical): 419-993-1429
- ✓ Lieutenant Mat Johnson, Inmate Services: 419-223-8573
- ✓ Lieutenant Mat Johnson, Inmate Services: johnsonma@acso-oh.us
- ✓ Records Bureau: 419-227-3535
- ✓ Records Bureau: records@acso-oh.us
- ✓ Public Information Officer Victoria Gonzalez: 419-221-5391
- ✓ Public Information Officer Victoria Gonzalez: gonzalez@acso-oh.us
Call the Booking Desk at 419-993-1407 for bond information or general booking questions. Not sure where to start? This is usually your best first call for basic status questions. Once you know the situation (bond details, for example), you can reach out to a more specific contact if needed.
For health-related concerns, call Inmate Health Care at 419-993-1428 or 419-993-1429. These are the right numbers for medical questions, medication concerns, or urgent health issues. If you leave a message, include the inmate's full name and speak your callback number clearly and slowly so staff can reach you.
For records and document requests, contact the Records Bureau at 419-227-3535 or email records@acso-oh.us. Email works well when you want a paper trail or need to include details in writing.
- Gather the key details - Include the date and time of the crash or incident, the location, and the report number if you have it.
- Send your request by email - Email your request to records@acso-oh.us, and put the main details in the message so it can be routed correctly.
- Follow up if needed - If you do not hear back, call the Records Bureau at 419-227-3535 and reference the details you sent.
For inmate services questions that aren't medical, contact Lieutenant Mat Johnson at 419-223-8573 or johnsonma@acso-oh.us. This is a good option when you need help getting routed to the right place and the Booking Desk isn't the best fit for your question.
For public information questions, contact Public Information Officer Victoria Gonzalez at 419-221-5391 or gonzalez@acso-oh.us. If your question is an official inquiry rather than a personal inmate-services issue, this is the most direct route.
Note: If you're not getting traction by phone, write down who you spoke with plus the date and time. Then follow up in writing. For formal record requests, emailing the Records Bureau at records@acso-oh.us keeps everything documented.
Footer Tips
- ✓ Have the inmate’s full name ready before you call.
- ✓ Write down your question in one sentence, so you can get to the point quickly.
- ✓ Keep a simple call log (date, time, number dialed, and who you spoke with).
- ✓ If you leave a voicemail, repeat your callback number slowly.
- ✓ Stay calm and respectful, even if you are frustrated. You will usually get farther faster.
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