Arapahoe County Jail

Physical Address
7375 S Potomac StCentennial, CO, 80112

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Guides for This Facility

At a Glance

Visitation

  • The Detention Center allows virtual visits with inmates using phone, tablet, or computer.
  • To schedule a visit you must use the Viapath/GTL GettingOut site and confirm you are over 18 before selecting the inmate and visit time.
  • Attorneys may conduct in-person visits at any time by presenting their Attorney Bar Card and ID at the front desk; these visits do not require scheduling.

Communication

  • Arapahoe County Detention Facility uses GTL for video visitation and telephone services.
  • You can receive inmate calls as Prepaid (AdvancePay) or as Collect calls.
  • Local calls from the facility are billed at $0.16 per minute and international calls at $0.60 per minute.

Mail & Letters

  • Personal mail is delivered digitally to inmates via ViaPath tablets and the Facility Messages app under the free profile.
  • Address mail using the facility name, the inmate’s full name and identifier, and send to P.O. Box 247, Phoenix, MD 21131 (example format provided).
  • Incoming mail is processed and distributed Monday through Friday, excluding county holidays.

Sending Money

  • You only need to pay the bond amount to secure release; bond fees and other debts are not required to post a money bond.
  • After release, the only bond-related charges permitted are a $10 bond fee and a maximum 3.5% credit-card payment fee.
  • Bond payments must be made out to the holding county and never in the name of the incarcerated person.

Contact Info

  • To file a complaint about bond-related issues contact an on-duty supervisor or Internal Affairs at 720-874-4014 or internalaffairs@arapahoegov.com.
  • Facility and county pages typically list a main phone line, email or records address, and a mailing address for public inquiries.
  • Many facilities maintain separate contacts for general questions, records requests, warrants, and bond-related matters.

Based on official sources and community feedback. Learn how we verify

Topic Overviews

Visitation

Arapahoe County Detention Center offers virtual visits by phone, tablet, or computer—no need to travel to the facility. To schedule a non-attorney visit, head to the Viapath/GTL GettingOut site, confirm you're over 18, log in or create an account, then pick the inmate and an available time slot. Attorneys can visit in person anytime by showing their Attorney Bar Card and ID at the front desk. No appointment needed. For virtual attorney visits, have your Bar Card and ID ready and email attorneyvisitation@arapahoegov.com to arrange the meeting. Keep in mind: visits are only available for people currently in custody at the Arapahoe County Detention Center. You'll need to complete the facility's approval process, and staff can deny or end visits at their discretion.

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Communication

Arapahoe County Detention Facility runs phone and video services through GTL. Incarcerated people receive GTL GettingOut tablets for messaging and multimedia access. To receive calls, you have two options: set up a Prepaid (AdvancePay) account or accept Collect calls. For AdvancePay, create and fund your account at www.ConnectNetwork.com or through the free ConnectNetwork mobile app. Make sure the phone number you want to receive calls on is linked to that AdvancePay account—calls only go to the linked number. Rates run $0.16 per minute for local calls and $0.60 per minute for international calls. Need help? Contact Viapath/GTL customer service at 1-866-516-0115, AdvancePay at 877-650-4249 (or ConnectNetwork support at 800-483-8314), or 24/7 phone/video support at 866-230-7761.

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Mail & Letters

Arapahoe County Jail doesn't deliver original paper mail. Instead, your letters, pictures, and drawings get scanned and delivered digitally to the inmate on ViaPath tablets through the Facility Messages app (free profile). Address your envelope with the facility name, the inmate's full name, and their booking/admit identifier. Mail goes to P.O. Box 247, Phoenix, MD 21131. Staff process and distribute incoming mail Monday through Friday, excluding county holidays. They may censor or reject anything suspected of containing contraband or plans for criminal activity. A few things to know: original photographs, computer-generated photos, and internet material aren't allowed (effective Dec 1, 2022). Inmate-to-inmate correspondence is prohibited. Non-legal envelopes larger than 8×10 inches and parcels—packages, boxes, books, magazines—need pre-approval through the Mail Technician.

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Sending Money

To get someone released from Arapahoe County Jail, you only need to pay the bond amount set in the case. Bond fees, booking fees, and other debts don't have to be paid to post a money bond. After release, the jail can charge just two bond-related fees: a $10 bond fee and, if you pay by card, a processing fee capped at 3.5%. Make bond payments out to the holding county—never in the incarcerated person's name. When you post bond, you're entitled to a copy of the bond paperwork, including documentation of the next court date. If something goes wrong with payment processing or paperwork, contact the on-duty supervisor or Internal Affairs at 720-874-4014 or internalaffairs@arapahoegov.com.

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Common Questions

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Q

How do I schedule a video visit with an inmate at Arapahoe County Jail?

Schedule through the Viapath/GTL GettingOut site. You’ll need to confirm you’re over 18, log in or create an account, then select the inmate and a visit time.

Visitation
Q

Can attorneys visit clients in person or online at Arapahoe County Jail?

Yes. Attorneys may visit in person at any time by showing their Attorney Bar Card and ID at the front desk, with no scheduling required. For online attorney visits, email attorneyvisitation@arapahoegov.com and have your Bar Card and ID ready.

Visitation
Q

Who is eligible to receive visits at Arapahoe County Detention Center?

Only people currently housed at the Arapahoe County Detention Center can receive visits through this facility. You'll need to complete the approval process first—submit a visitor application and get placed on an approved visiting list.

Visitation
Q

How do I receive calls from an inmate at Arapahoe County Detention Facility?

You can receive calls as Prepaid (AdvancePay) or as Collect calls. To use AdvancePay, create and fund an account at www.ConnectNetwork.com or through the ConnectNetwork mobile app.

Communication
Q

What are the phone rates for calls from Arapahoe County Jail?

Local calls are listed at $0.16 per minute. International calls are listed at $0.60 per minute.

Communication
Q

Who do I contact for phone or video account support at Arapahoe County Detention Facility?

For GTL/Viapath account or visit issues, call 1-866-516-0115. For AdvancePay, call 877-650-4249 (ConnectNetwork support is also available at 800-483-8314). For 24/7 phone and video service support, call 866-230-7761.

Communication

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Did You Know?

Arapahoe County Jail offers virtual visits, so you can connect with your loved one using a phone, tablet, or computer.

This guide is based on feedback from 71 families and official facility documentation. Learn how we verify