Penmate Inmate Support Guides

Who to Contact About Video Visits at Cerbat Unit: Email, Phone, and Where to Check the Calendar

Trying to set up or troubleshoot a video visit at ASPC-Cerbat? Here are the official resources to check first, plus who to contact when you still need help.

• 2 min read Verified from official sources

For video visit and public visitation questions at Cerbat Unit, email Kingman.Cerbat.VidVis@azadc.gov. Email works best when you need to explain a situation clearly, like a question about a scheduled visit or a problem that takes more than a sentence to describe.

Need to talk to someone directly? Call (928) 565-2460 for general facility questions at Arizona State Prison, Kingman (Cerbat). This is your best option for time-sensitive issues or when email back-and-forth is not getting you answers.

Before emailing or calling, check the ADCRR public visitation schedule page. Look for "VISITATION CALENDAR - CERBAT UNIT" to confirm current availability and planned dates.

  1. Go to ADCRR’s public visitation schedule page and look for the unit-by-unit listings.
  2. Find “VISITATION CALENDAR - CERBAT UNIT” and open that calendar to review the current schedule and available dates.
  3. Re-check close to your visit since calendars can be updated, especially around busy periods.

Use the calendar to confirm available dates and the current schedule. Contact the unit when the calendar does not answer your question, or when something specific is not working. Examples: you cannot access your scheduled video visit, the visit shows as scheduled but you cannot join, you need clarification on what you are seeing, or you are unsure who should be listed as the visitor. When reaching out about a specific issue, include the incarcerated person's name and identifying information, the date and time of the visit, and a short description of what happened.

Tip: Check the “VISITATION CALENDAR - CERBAT UNIT” listing first. If the calendar does not answer your question, contact the official Cerbat visitation email or the ASP-Kingman main phone number.

If your issue is actually about digital mail delivery or tablet access, that is handled through Securus. Their customer service line is available 24/7 at (800) 844-6591. According to ADCRR's partner Securus, mail will be processed, scanned, and made digitally available within 3 business days of receipt.

  • ✓ Call Securus Customer Service at (800) 844-6591 (available 24/7) for help with digital mail or tablet-related issues.
  • ✓ Plan around processing time. Securus aims to have digital mail processed, scanned, and available within 3 business days of receipt.

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