Where to Send Mail for Someone at ASP‑Phoenix West (digital mail transition)

ADCRR is switching to a digital mail system starting December 15, 2025. Most personal letters, greeting cards, and photos will now go to a central processing location where they're sorted, scanned, and uploaded for the incarcerated person to view digitally. Legal mail, parcels/packages, publications, and official government mail aren't part of this - they follow different routing rules. There's a one-month grace period from December 15, 2025 through January 15, 2026. If you accidentally send personal mail to the prison complex instead of the digital processing address during that window, ADCRR says it will still be processed and delivered. After January 15, 2026, mail sent to the wrong address will likely be returned to you.

Starting December 15, 2025, send personal mail (letters, greeting cards, and photos) for someone at ASP‑Phoenix West to the Digital Processing Center: Digital Processing Center P.O. Box 211309 Dallas, TX 75211 Mail sent here gets sorted, scanned, and delivered digitally to the incarcerated person.

On the envelope, include the person's full first and last name plus their ADCRR/ADC number. That's how your letter gets matched to the right person during centralized processing. You might be used to addressing mail to the Phoenix West unit's P.O. box. During this transition, match the address to the type of mail: personal mail goes to the Dallas processing P.O. box, while other categories (like official government mail) have different addresses.

Packages and publications go somewhere different than personal letters. Starting January 7, 2026, send them to the centralized Phoenix address: 801 E Jefferson Street Phoenix, AZ 85034

Official government mail - Veterans benefits, Social Security paperwork, disability checks - should not go to the digital processing P.O. box. Starting January 7, 2026, send it to the Inmate Trust Accounts Section: Inmate Trust Accounts Section 1802 W Jackson Street, #161 Phoenix, AZ 85007 This is separate from the address for personal letters and photos.

ASP‑Phoenix West’s listed mailing address is: ASP – Phoenix West Inmate Name and ADC # P.O. Box 18640 Phoenix, AZ 85005 If you are addressing something to the facility, make sure the envelope includes the incarcerated person’s name and ADC number so it can be matched correctly.

Here's the big change: starting December 15, 2025, personal mail no longer goes to the Phoenix West unit P.O. box. Letters, greeting cards, and photos should be routed to the Dallas Digital Processing Center for scanning. Send personal mail to the complex during the transition window (December 15, 2025 through January 15, 2026)? ADCRR says it will still be processed and delivered as a courtesy. After January 15, 2026, personal mail sent to the unit P.O. box will likely be returned to you.

Once your personal mail arrives at the digital processing center, Securus (ADCRR's partner) says it will process, scan, and make it digitally available within three business days of receipt. That timeline starts when the processing center receives it - not when you drop it in the mailbox.

1. Decide if you need the original back - if you want the physical card, letter, or photo returned after scanning, you have to request it up front.
2. Include a self‑addressed, stamped envelope - put a SASE inside your correspondence so the provider can mail the originals back to you after they’re scanned.
3. Mail your letter as usual to the processing address - without a SASE included, you should assume you won’t get the original items back.

After your mail is scanned, the original is stored by ADCRR's contracted provider for 90 days. Then it's professionally disposed of.

Mail seem stuck or missing? Having trouble with digital delivery? Securus customer service is available 24/7 at (800) 844-6591. They handle support for the digital mail platform, including processing/scanning issues and access problems on the receiving end.

Quick Checklist

• ✓ Match the item to the right destination: personal letters/cards/photos → Digital Processing Center, P.O. Box 211309, Dallas, TX 75211 (effective Dec 15, 2025)
• ✓ Packages and publications → 801 E Jefferson Street, Phoenix, AZ 85034 (effective Jan 7, 2026)
• ✓ Official government mail (VA/SSA/disability checks and paperwork) → Inmate Trust Accounts Section, 1802 W Jackson Street, #161, Phoenix, AZ 85007 (effective Jan 7, 2026)
• ✓ Put the incarcerated person’s full name and ADC/ADCRR number on what you send
• ✓ If you want originals returned after scanning, include a self‑addressed, stamped envelope inside your correspondence
• ✓ Keep your mailing receipt (and any tracking info you paid for) until your loved one confirms they received it

One last thing to avoid: ADCRR doesn't accept personal checks, money orders, or cashier's checks for deposit to an inmate's account at Arizona State Complexes. Planning to slip a check in the mail? Don't - use the approved deposit method instead.