Send Photos & Mail at ASP-PHOENIX WEST

How to send messages, photos, and packages

Overview

Communicating with someone at ASP–Phoenix West starts with meeting Department Order 911 requirements. Adult visitors must pay a one-time, non-refundable $25 background check fee when applying for in-person, phone, or video visits. Accepting phone calls only? You're generally exempt from the $25 fee, but still need to complete the regular application. Convenience fees vary by payment method—online payments tend to be cheaper than storefront. Examples: Keefe charges no fee, JPay charges $0.95, and GTL runs about $1.00 online up to $4.50 at storefront locations. For phone, video, or messaging, you'll create a vendor account, verify your identity, add funds, then schedule or purchase through the vendor platform.

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Quick Facts

  • ASP–Phoenix West requires a one-time, non-refundable $25 background check fee for adult visitors applying for in-person, phone, or video visits under Department Order 911.
  • People who accept phone calls only are not required to pay the $25 background check fee and must apply using the regular application process.
  • Internet vendor fees for paying the $25 visitation background fee include No Fee (Keefe), $0.95 (JPay), $1.00 (GTL CheckFreePay), and $1.00 (GTL Western Union).
  • Storefront vendor fees for the $25 background fee include No Fee (Keefe), $0.95 (JPay), $2.50 (GTL CheckFreePay), and $4.50 (GTL Western Union).
  • Personal mail (letters, greeting cards, photos) for ASP‑Phoenix West is sent to the Digital Processing Center PO Box 211309, Dallas, TX to be scanned and uploaded.

Send Photos & Mail Guides

Common Questions

Do I have to pay the $25 background check fee to visit someone at ASP–Phoenix West?

Yes. All adult visitors applying for in-person, phone, and video visits must pay a one-time, non-refundable $25 background check fee under Department Order 911.

If I only accept phone calls from an inmate, do I still need to pay the $25 fee?

No. If you accept phone calls only, you’re generally not required to pay the $25 background check fee, but you should still apply using the regular application process.

Which vendors charge convenience fees to pay the $25 visitation background fee and do fees differ by payment method?

Yes—fees can differ by vendor and by payment method (online vs. storefront). Examples shown include Keefe (no fee), JPay ($0.95), and GTL (about $1.00 online up to $4.50 at storefront locations).

Where do I send personal letters or photos for someone at ASP‑Phoenix West?

Send personal letters, greeting cards, and photos to the Digital Processing Center: PO Box 211309, Dallas, TX (they’re scanned and delivered electronically). Include the inmate’s full name and ADC/ID number, your full return address, and only accepted items in acceptable formats.

Can I send legal mail to someone at ASP‑Phoenix West through the digital system?

No. Legal mail is excluded from the digital scanning program and must be sent under ADCRR legal-mail procedures directly to the inmate’s assigned unit. It also has to meet legal-mail requirements (including being unopened to the inmate and using proper postage or required preprinted envelopes).

Where should I send packages, publications, or government checks for an inmate at ASP‑Phoenix West?

Send packages and publications to 801 E Jefferson Street, Phoenix, AZ 85034, effective January 7, 2026. Send official government mail (Veterans, Social Security, disability checks) to Inmate Trust Accounts Section, 1802 W Jackson Street, #161, Phoenix, AZ 85007, also effective January 7, 2026.

Other Guides for ASP-PHOENIX WEST

phone-only-visitor-exemption-phoenix-west

Do You Have to Pay the $25 Fee If You Only Accept Phone Calls from an Inmate?

No. If you only want to accept phone calls from an inmate — and you're not applying for in-person or video visits — you don't have to pay the $25 background check fee. That fee is required for adult visitors applying for in-person/phone and video visits under Department Order 911, but ADCRR makes a specific exception for phone-only contacts.

visitation-background-fee-vendor-comparison

Paying the $25 Visitation Background Fee: Which Vendor & Method Costs the Least

You can pay the $25 visitation background fee for ASP-Phoenix West (ADCRR) through three vendors: Keefe, JPay, or GTL. All three offer the same payment channels—storefront, phone, mobile app, or online. Your choice comes down to convenience and how much the vendor fee adds to your total.

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