Mail, photos, messaging, and phone/call options for staying in touch.
Communication at ASP-PHOENIX WEST runs through third-party vendor platforms for phone calls, video visits, and electronic messaging. You'll use vendor websites or apps rather than contacting the facility directly. Adult visitors applying for in-person, phone, or video visits must pay a one-time, nonrefundable $25 background check fee. Vendor transaction fees vary by provider and payment method, so compare your options before checking out. Setup is usually straightforward: create a vendor account, complete any verification steps, add funds or credits, then schedule visits or send messages through the vendor's tools. Incoming physical mail may be processed and scanned for digital delivery. Securus aims to make scanned mail available within three business days and offers 24/7 customer support if you run into issues.
Search for a loved one and send messages and photos in minutes.
No. If you only want to accept phone calls from an inmate â and you're not applying for in-person or video visits â you don't have to pay the $25 background check fee. That fee is required for adult visitors applying for in-person/phone and video visits under Department Order 911, but ADCRR makes a specific exception for phone-only contacts.
Trying to reach someone incarcerated at this facility? Two contact-related rules affect most families: how to get help with digital mail, and when a background-check fee applies for visits or phone/video contact.
After December 15, 2025, most personal mail for people at Phoenix West gets routed to a centralized digital processing center. It's scanned and delivered to the recipient's secure tablet.
If you're mailing someone in ADCRR custody, it helps to know what happens to the actual paper letter, not just the digital copy they receive. Here's how long originals are kept, how to request them back, and what to do if something seems missing.
Where you send mail for someone at ASPâPhoenix West depends on what you're sendingâand the rules are changing between December 2025 and January 2026. Here's a quick breakdown so your mail doesn't get delayed or returned.
The visitation background-check fee is a one-time, nonrefundable $25 for adult visitors applying for in-person, phone, or video visits.
Start by creating an account with the facility's approved vendor platform and completing any required verification steps. From there, add funds or credits for the service you need, then use the vendor's tools to place calls, send messages, or schedule video visits.
Securus aims to process and make incoming mail available digitally within three business days. For problems with access or delivery, Securus customer service is available 24/7.
Applying to visit at Phoenix West is straightforward once you know the fee rules, deadlines, and how long processing takes. The sections below will help you avoid paying when you don't have to, and keep your application from stalling over missing paperwork.
That "$25 background check" can cost more than $25 once vendor transaction fees get tacked on. Here's how the common payment vendors compare, and how to keep those extra charges as low as possible.
Waiting for visitation approval is stressfulâespecially when you're trying to plan ahead. At Phoenix West, ADCRR tells applicants to expect a 60-day processing window, starting after they've received your payment (if required) and any supporting documents.
