How to send messages, photos, and packages
Communicating with someone at ASP–Phoenix West starts with meeting Department Order 911 requirements. Adult visitors must pay a one-time, non-refundable $25 background check fee when applying for in-person, phone, or video visits. Accepting phone calls only? You're generally exempt from the $25 fee, but still need to complete the regular application. Convenience fees vary by payment method—online payments tend to be cheaper than storefront. Examples: Keefe charges no fee, JPay charges $0.95, and GTL runs about $1.00 online up to $4.50 at storefront locations. For phone, video, or messaging, you'll create a vendor account, verify your identity, add funds, then schedule or purchase through the vendor platform.
Search for a loved one and send messages and photos in minutes.
Where you send mail for someone at ASP‑Phoenix West depends on what you're sending—and the rules are changing between December 2025 and January 2026. Here's a quick breakdown so your mail doesn't get delayed or returned.
Yes. All adult visitors applying for in-person, phone, and video visits must pay a one-time, non-refundable $25 background check fee under Department Order 911.
No. If you accept phone calls only, you’re generally not required to pay the $25 background check fee, but you should still apply using the regular application process.
Yes—fees can differ by vendor and by payment method (online vs. storefront). Examples shown include Keefe (no fee), JPay ($0.95), and GTL (about $1.00 online up to $4.50 at storefront locations).
Send personal letters, greeting cards, and photos to the Digital Processing Center: PO Box 211309, Dallas, TX (they’re scanned and delivered electronically). Include the inmate’s full name and ADC/ID number, your full return address, and only accepted items in acceptable formats.
No. Legal mail is excluded from the digital scanning program and must be sent under ADCRR legal-mail procedures directly to the inmate’s assigned unit. It also has to meet legal-mail requirements (including being unopened to the inmate and using proper postage or required preprinted envelopes).
Send packages and publications to 801 E Jefferson Street, Phoenix, AZ 85034, effective January 7, 2026. Send official government mail (Veterans, Social Security, disability checks) to Inmate Trust Accounts Section, 1802 W Jackson Street, #161, Phoenix, AZ 85007, also effective January 7, 2026.
No. If you only want to accept phone calls from an inmate — and you're not applying for in-person or video visits — you don't have to pay the $25 background check fee. That fee is required for adult visitors applying for in-person/phone and video visits under Department Order 911, but ADCRR makes a specific exception for phone-only contacts.
Waiting for visitation approval is stressful—especially when you're trying to plan ahead. At Phoenix West, ADCRR tells applicants to expect a 60-day processing window, starting after they've received your payment (if required) and any supporting documents.
You can pay the $25 visitation background fee for ASP-Phoenix West (ADCRR) through three vendors: Keefe, JPay, or GTL. All three offer the same payment channels—storefront, phone, mobile app, or online. Your choice comes down to convenience and how much the vendor fee adds to your total.
