How to visit, scheduling, dress code, and visitor requirements
Check the ADCRR 2025 visitation calendar before planning your trip—it lists available dates and options for in-person, video, and phone visits at Phoenix West. Most adult visitors must pay a one-time, non-refundable $25 background check fee under Department Order 911, though phone-only callers may be exempt while still completing the regular application. All visitation payments must be made electronically, so have your Application Visitor ID ready when you submit. After ADCRR receives your payment and documents, expect up to 60 days for processing. One important note: don't submit a visitation application while the inmate is in intake at Alhambra or Perryville. You can pay fees through any of three approved vendors via storefront, phone, mobile app, or online.
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No. If you only want to accept phone calls from an inmate — and you're not applying for in-person or video visits — you don't have to pay the $25 background check fee. That fee is required for adult visitors applying for in-person/phone and video visits under Department Order 911, but ADCRR makes a specific exception for phone-only contacts.
Waiting for visitation approval is stressful—especially when you're trying to plan ahead. At Phoenix West, ADCRR tells applicants to expect a 60-day processing window, starting after they've received your payment (if required) and any supporting documents.
You can pay the $25 visitation background fee for ASP-Phoenix West (ADCRR) through three vendors: Keefe, JPay, or GTL. All three offer the same payment channels—storefront, phone, mobile app, or online. Your choice comes down to convenience and how much the vendor fee adds to your total.
The background check is a one-time, non-refundable $25 fee for adult visitors applying for in-person, phone, or video visits. If you’re applying for phone-only access, you may be exempt from the $25 fee, but you still need to complete the regular application process.
All visitation-related payments must be made electronically, and you should have your Application Visitor ID when you pay. You can pay through any of three approved vendors using a storefront/walk-up option, phone, mobile app, or the internet.
ADCRR asks you to allow up to 60 days for your visitation application to be processed after they receive the required payment and supporting documents.
Where you send mail for someone at ASP‑Phoenix West depends on what you're sending—and the rules are changing between December 2025 and January 2026. Here's a quick breakdown so your mail doesn't get delayed or returned.
