How to Get Your Physical Mail Returned After It's Scanned

Under ADCRR's digital mail system, your letter gets scanned and delivered electronically to your loved one. The physical pages don't automatically come back to you. If you want the originals returned, slip a self-addressed stamped envelope inside your mail. That SASE gives the processing center everything they need to send your pages back once scanning wraps up.

• ✓ A self-addressed envelope with your full name and return address
• ✓ Postage on that return envelope (stamped)
• ✓ A return envelope big enough to hold what you’re sending
• ✓ The inmate’s full name, inmate number, and the correct address written correctly on the envelope you’re mailing in (so the mail isn’t returned instead of delivered)

Physical originals don't stick around indefinitely. ADCRR's contracted provider holds scanned mail for 90 days, then professionally disposes of it. If getting those paper originals back matters to you, that 90-day window is your deadline.

Small addressing mistakes can derail everything. If the inmate number, full name, or facility address is wrong, your mail won't reach your loved one - it'll bounce back to you instead. Take a moment to double-check those details before sealing the envelope.

1. Confirm the inmate’s full name - write it exactly as the facility has it.
2. Confirm the inmate number - include it with the name.
3. Write the correct address on the mailing envelope - if the name/number/address are wrong or missing, the mail is returned to sender.
4. Add your SASE inside the correspondence - make sure it’s addressed back to you and stamped so your originals can be mailed back after scanning.

Return postage is your responsibility. No SASE means no way to get your originals back after scanning.

Questions about digital mail? Trying to track down a letter or figure out if originals can still be returned? Securus Customer Service is available 24/7 at (800) 844-6591.