What Happens to Your Letters After You Mail Them to Red Rock (How ADCRR's Digital Mail Works)

Starting December 15, 2025, ADCRR is switching to digital mail for all incoming correspondence to ASPC-Red Rock. Most personal letters you send will go through this new system. Legal mail, parcels, publications, and official government mail are handled separately and won't be digitized.

Your letter gets routed to ADCRR's Digital Mail Processing Center in Texas. Once it arrives, staff sort and prepare it for scanning.

The letter is scanned in color, then uploaded so the incarcerated person can view it on their secure tablet.

No tablet? No problem. If the person you're writing to doesn't have one, or if their tablet isn't working, ADCRR provides alternatives. They can access your mail through digital kiosks, or the facility will print a black-and-white copy.

Scanned mail is designed to be read on a secure tablet. When that's not possible, digital kiosks serve as a backup, or the facility prints a black-and-white copy. Either way, the person you're writing to should still be able to read what you sent.

Your original letter isn't kept forever. ADCRR's contractor stores it for 90 days, then professionally disposes of it. If you're sending something you'd want returned, keep that timeline in mind.

There's no fee to send mail through this system, and no fee for the incarcerated person to receive it.

If something goes wrong (mail not showing up, a scan that's hard to read, trouble accessing it on a tablet or kiosk), contact Securus customer service. They're available 24/7 at (800) 844-6591.

After someone is released from ADCRR custody, their digitized mail doesn't follow them indefinitely. They'll get instructions and login credentials to access a secure public website where they can download their files for up to 90 days. After that window closes, everything is deleted.