How to Apply for Video or In-Person Visits at Santa Rita Unit (ASPC Tucson)

If you are an adult applying to visit at Santa Rita Unit, plan on paying a one-time, non-refundable $25.00 background check fee. This requirement applies to adults applying for in-person visits, video visits, and in-person/phone visiting privileges.

One common exception: if you only want to accept phone calls from an inmate (not video or in-person visits), you don't have to pay the $25 background check fee. You'll still need to apply for phone privileges through the regular application process.

Timing matters. Don't submit a visitation application while the inmate is still in the intake process at Alhambra or Perryville. Wait until intake is complete. Submitting during that window can lead to delays and confusion, since the application isn't meant to be processed during intake.

Start by completing the Application to Visit an Inmate online. The application must be submitted electronically. Take your time and make sure every required field is filled in before you hit submit. Your responses need to be complete and truthful, since the application is tied to a background check for anyone applying for visitation or phone call privileges.

After you apply, pay the background check fee electronically (if the $25 fee applies to your type of visiting privileges). You'll need your Application Visitor ID number when you submit payment. If that ID is missing or wrong, your payment may not match up with your application.

• ✓ Keefe: storefront/walk-up, phone, mobile app, or internet
• ✓ JPay: storefront/walk-up, phone, mobile app, or internet
• ✓ GTL: storefront/walk-up, phone, mobile app, or internet

Once the required payment (if applicable) and any supporting documentation are received, allow 60 days for your visitation application to be processed. That clock starts when the facility receives your required items, not when you first submit the online application.

When a decision is made, the inmate is notified of the outcome. From there, it's the inmate's responsibility to let you know your visitation status. So you'll usually hear through your loved one once the facility makes its decision.

For visitation questions that need unit-level help, email tuc.rit.vidvis@azadc.gov. This is the public visitation contact email listed for Santa Rita Unit (ASPC Tucson).

Before you plan a trip or try to line up a video visit, check the Santa Rita Unit visitation calendar for 2026. That's where you'll find the available visiting dates and times for Santa Rita Unit at ASPC Tucson.

1. Locate your Application Visitor ID (from your online application) and make sure you are using that exact ID when you pay electronically.
2. Review your payment details with the vendor you used (Keefe, JPay, or GTL) and confirm the transaction method you chose (storefront/walk-up, phone, mobile app, or internet).
3. Match the payment to your application by double-checking that the Application Visitor ID was included as part of the payment submission, since the system requires that ID when you pay.

1. Count 30 days from the date you submitted the application so you know your deadline.
2. Make sure the required items are received within that 30-day window (your background check fee, if applicable, and any required supporting documents).
3. Re-submit anything that was missed before the deadline. If the applicable fee and/or required supporting documents are not received within 30 days, the application is considered incomplete and will not be processed.