Who to Email or Call When You Have Questions About Santa Rita Visits or Digital Mail

For questions about visiting Santa Rita Unit, email tuc.rit.vidvis@azadc.gov. This is your best bet for unit-specific details - scheduling, visit rules, anything tied to Santa Rita specifically.

• ✓ Questions about scheduling a visit (available dates/times, changes, cancellations)
• ✓ Clarifying Santa Rita Unit visitation rules and unit-specific requirements
• ✓ Following up on visitation-related status questions (for example, whether your request needs more information)

Digital mail issues - scanned mail on the tablet or kiosk - go through Securus Customer Service at (800) 844-6591. They're available 24 hours a day, 365 days a year, which helps when you're dealing with urgent access problems.

• ✓ Digital mail delivery delays or missing scanned mail
• ✓ Problems viewing, accessing, or downloading digital mail
• ✓ Issues that look like a scanning or processing problem on the digital mail platform

Quick rule of thumb: visiting questions - scheduling, rules, unit-specific stuff - go to tuc.rit.vidvis@azadc.gov. Digital mail problems - messages not showing up, delivery issues, access errors - call Securus at (800) 844-6591 (24/7 support).

• ✓ “What days can I visit, and how do I schedule?” → Email tuc.rit.vidvis@azadc.gov
• ✓ “I’m not sure which visitation rules apply to Santa Rita.” → Email tuc.rit.vidvis@azadc.gov
• ✓ “My letter was sent, but it isn’t showing up as digital mail.” → Call (800) 844-6591
• ✓ “I can’t open or download the scanned mail.” → Call (800) 844-6591

Before emailing about scheduling, pull up the Santa Rita Unit's 2026 visitation calendar. Having dates and times in front of you helps you ask a clearer question - and often saves a back-and-forth.