How to Contact an Inmate at Facility

When paying the $25 visitation background fee online, the vendor you choose affects your total cost. Keefe charges no additional fee. JPay adds $0.95 per transaction. GTL (including GTL CheckFreePay and GTL Western Union) adds $1.00 per transaction. These are vendor fees on top of the base fee, so your final total will vary depending on which service you use.

For digital mail issues through Securus, customer support is available 24/7, 365 days a year at (800) 844-6591. For visitation questions, Arizona DOC uses unit-specific email addresses. You'll need to contact your loved one's unit directly. For example, the Buckley Unit uses buckleyvisit@azadc.gov.

Steps to Follow

• ✓ If you are paying a visitation background fee online, pick an approved vendor and factor in the internet transaction fee listed for that vendor (Keefe: no fee; JPay: $0.95; GTL CheckFreePay: $1.00; GTL Western Union: $1.00).
• ✓ Keep a record of what you paid and which vendor you used, so you can reference it if there is a problem.
• ✓ For Securus digital mail questions or technical issues, call Securus customer service at (800) 844-6591 (available 24/7).
• ✓ For visitation scheduling or visitation-related questions, look for the unit’s visitation contact email address and use that address (Arizona DOC publishes unit-specific visitation emails; one example shown is buckleyvisit@azadc.gov for Buckley Unit).
• ✓ Re-check fees and contact details right before you act, since vendor fees and contact points can be updated.

Setting up or fixing a visitation issue? Start with the unit's visitation email address (Arizona DOC routes all visitation communication through unit-specific emails). If your problem involves digital mail on the Securus platform, call (800) 844-6591 instead. That line is staffed 24/7 and is the fastest way to resolve account or technical issues.

1. Confirm which vendor(s) you can use for online payment: The listed internet transaction fees depend on the vendor, so you want to make sure you are using an accepted option.
2. Confirm the current internet transaction fee before you submit payment: The fee list shows Keefe as no fee, JPay as $0.95 per transaction, and GTL options as $1.00 per transaction for internet payments tied to the $25 visitation background fee.
3. Ask about other payment options if internet payment is a problem: If a transaction fails or the fee looks wrong, verify what other approved ways to pay are currently available and what they cost.

1. Save the Securus support number: If you rely on digital mail, keep (800) 844-6591 handy since Securus support is listed as available 24 hours a day, 365 days a year.
2. Verify the correct visitation email for the inmate’s unit: Arizona DOC publishes unit-specific visitation contact emails, but you still need the address that matches your loved one’s specific unit.
3. Double-check spelling before you send: A small typo in an email address can add days of delay, so copy carefully from the official unit contact listing (for example, buckleyvisit@azadc.gov is shown for Buckley Unit).

For the most current information, check the facility's visitation policy materials and official DOC contact listings for unit email addresses. For payment questions, use the vendor's official payment flow and confirm your total before clicking submit. For digital mail problems, Securus customer service at (800) 844-6591 is the documented support contact and typically resolves issues faster than waiting.