Who to Email About Video Visits and How to Update Your Visitor Phone Number — Manzanita Unit

For video-visitation questions at Manzanita Unit, email tuc.man.vidvis@azadc.gov. ADCRR lists unit-specific visitation emails on its contact page under "Complex Unit Public Page (For Visitors) Email." If you want to confirm you're writing to the right inbox, that's the section to check.

Include

• ✓ Your full name (as it appears on your visitor account, if you have one)
• ✓ The incarcerated person’s name and ADC number
• ✓ The visit type (video) and the date and time you are trying to schedule or fix
• ✓ The phone number currently on file for you (and the new number, if you are trying to change it)
• ✓ A short description of what went wrong (error message, confirmation not received, visit dropped, etc.)
• ✓ Any confirmation details you have (screenshots or reference numbers, if available)

Need to update your visitor phone number for Manzanita? Head to the ADCRR visitation site and look for the "Manzanita Visitor Phone # Change Request" entry. That's the dedicated form ADCRR provides for phone-number changes tied to Manzanita Unit visits.

Before emailing or submitting a change request, double-check the schedule you're working from. Manzanita Unit has a 2026 visitation calendar page listed on the ADCRR visitation schedules page under the Manzanita entry.

1. Send a clear follow-up email - Reply in the same email thread so your details stay together, and re-state the key info (name, incarcerated person’s name and ADC number, and the visit date/time).
2. Save your paperwork - Keep copies of emails and any confirmations or screenshots so you can reference them quickly if you have to explain the issue again.
3. Use the official change-request option for phone updates - If your issue is specifically your visitor phone number, submit the Manzanita “Visitor Phone # Change Request” and note in your email that you have done so.
4. Call if a phone option is available in ADCRR resources - Sometimes a quick call resolves a time-sensitive scheduling problem faster than email, but do not rely on an unofficial number.