How to Contact an Inmate at Facility

ADCRR is shifting most incoming personal mail to a centralized digital process. Starting December 15, 2025, personal mail (not including legal mail, parcels, publications, or official government mail) must go to the ADCRR Digital Processing Center in Dallas, Texas at PO Box 211309. Include the inmate's full name and ADCRR number on the envelope so it gets matched correctly. There's a one-month grace period from December 15, 2025 through January 15, 2026. If you accidentally send personal mail to a prison complex instead of the Digital Processing Center during that window, ADCRR says it will still be processed and delivered to the inmate. After January 15, 2026, mail sent to prison complexes is expected to be returned to the sender.

Run into problems with the ADCRR digital mail platform? Securus Customer Service handles support 24 hours a day, 365 days a year at (800) 844-6591. This is a platform support line, not the unit's visitation office.

General population visitation at Cibola Unit runs on Saturdays, Sundays, and posted holidays. Two blocks are available: 8:00 a.m. to 12:00 p.m., and 12:00 p.m. to 4:00 p.m. Cibola also offers non-contact visits on Tuesdays, but these are by appointment only and subject to availability. If you need a Tuesday non-contact visit, call well in advance to try to get on the schedule.

For visiting rules and the most up-to-date scheduling info, call Cibola Unit Visitation at (928) 627-8871 ext. 17224. If your question could affect whether you'll be allowed in (or whether an appointment is required), this is the number to use.

Steps-to-follow

• ✓ Starting December 15, 2025, send most incoming personal mail to the ADCRR Digital Processing Center in Dallas, TX (PO Box 211309), and include the inmate’s full name and ADCRR number.
• ✓ Use the grace period wisely. From December 15, 2025 through January 15, 2026, improperly sent personal mail to prison complexes is still expected to be processed and provided to the inmate.
• ✓ After January 15, 2026, do not mail personal letters to a prison complex address. ADCRR indicates that improperly sent mail will be returned to sender.
• ✓ For questions or problems tied to the digital mail platform, contact Securus Customer Service at (800) 844-6591 (available 24/7).

• ✓ Do not send personal checks, money orders, or cashier’s checks for deposit to an inmate’s account. Confirm the currently accepted deposit methods before you send money.

• ✓ For general population visitation at Cibola Unit, plan for Saturdays, Sundays, and posted holidays. Time blocks are 8:00 a.m. to 12:00 p.m. and 12:00 p.m. to 4:00 p.m.
• ✓ If you need a non-contact visit, Tuesdays are by appointment only and subject to availability. Call well in advance to schedule.
• ✓ Confirm visit rules and scheduling details with Cibola Unit Visitation at (928) 627-8871 ext. 17224 before you travel.

Before sending mail, double-check that the Digital Processing Center address and timeline are still current. The stated effective date is December 15, 2025, with a grace period through January 15, 2026. Also confirm whether what you're sending counts as personal mail or falls under one of the exceptions (legal mail, parcels, publications, or official government mail), since those are handled differently.

If something goes wrong on the digital side, call Securus Customer Service at (800) 844-6591. Ask whether your issue is platform-related (like questions about the digital process) so you don't waste time chasing the wrong office.

ADCRR is clear about what they won't accept for deposits: personal checks, money orders, and cashier's checks. Acceptable deposit methods can change, so verify the current approved options before sending funds.

1. Call the visitation office: Contact Cibola Unit Visitation at (928) 627-8871 ext. 17224 to confirm the current visiting schedule, including posted holidays.
2. Ask how appointments work: If you are trying to schedule a Tuesday non-contact visit, confirm the appointment process, availability, and how far in advance you need to call.
3. Confirm day-of requirements: Before you arrive, verify any requirements you must meet to be admitted for your visit.