How Long Digital Mail Takes and How Inmates at Cibola Access It
Digital mail can feel confusing, especially when you're waiting on something time-sensitive. Here's what to expect for processing time at ASPC‑Yuma‑Cibola Unit, how your loved one can view mail without a tablet, and what to do if something seems stuck.
At ASPC‑Yuma‑Cibola Unit, ADCRR's partner Securus aims to process, scan, and make incoming mail digitally available within 3 business days of receipt. That's the target window for getting your letter into the system where your loved one can view it.
Note: Make sure the envelope includes the inmate’s full name, ADC number, and the correct mailing address. If any of that is missing or wrong, the mail will be returned to you and won’t be processed on that timeline.
If your loved one at ASPC‑Yuma‑Cibola Unit doesn’t have an electronic tablet, they still have ways to see their digital mail. ADCRR’s policy says they can view it through a Department‑provided electronic kiosk, or the facility can provide a black‑and‑white printed copy for them to read.
Worried about fees? According to ADCRR's FAQ, there's no added cost to you or to incarcerated individuals to send or receive mail under this digital mail policy at ASPC‑Yuma‑Cibola Unit.
Digital access doesn't last forever after release, so plan ahead. ADCRR says that once someone is released from custody, their digitized mail stays available through a secure public website for up to 90 days. They'll receive instructions and login credentials to download their files during that window - after 90 days, the items are deleted.
Reminder: After release, downloads need to happen within the 90‑day window. Once that time passes, the digital mail items are deleted.
If mail seems delayed or isn't showing up, contact Securus customer service at (800) 844‑6591. They're available 24 hours a day, 365 days a year. Have the inmate's full name and ADC number ready so they can pull up the account quickly.
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