How to Visit Facility
Before visiting, confirm where your loved one is housed and how to reach the facility. Here are the verified phone options and timing details you need to know.
To ask about a detainee at this facility, call (904) 288-4600. The information line is open 8 a.m. to 4 p.m. Have identifying details ready: full name (including any hyphenated names) and any known aliases. This helps staff locate the right person quickly.
Heads up: Detainees at this facility cannot receive incoming phone calls.
Need to get an urgent message through? Call (904) 259-3311. Have the detainee's full name and A-number (alien registration number) ready, plus your name and a callback number.
This facility provides tablets that may let you send messages electronically. Keep in mind: these messages are non-confidential. Staff can review them, so keep the content straightforward.
Bond timing: ICE bond posting hours are 9 a.m. to 3 p.m., based on the time zone where the detainee is being held.
- Call for detainee information - Contact (904) 288-4600 between 8 a.m. and 4 p.m. to confirm the person is housed at this facility and to ask what you need to do before visiting.
- Use the urgent-message line when timing matters - If you need to pass along an urgent message, call (904) 259-3311 and leave the detainee’s full name, A-number, plus your name and callback number.
- ✓ Don’t expect to reach a detainee by calling the facility directly, incoming calls are not accepted.
- ✓ If you need a written message option, ask about sending a non-confidential message through the facility’s tablet system (HomeWAV is referenced for messaging).
- Plan bond posting during the open window - Arrange bond between 9 a.m. and 3 p.m. in the detainee’s local time zone, so you do not miss the daily cutoff.
What to Verify
- ✓ Confirm the detainee information line and hours: (904) 288-4600, 8 a.m. to 4 p.m.
- ✓ Confirm the urgent-message number and what information they want you to leave: (904) 259-3311, detainee full name, A-number, and your callback information.
- ✓ Confirm bond posting hours for the day you plan to post: 9 a.m. to 3 p.m. (local to where the detainee is held).
Since detainees cannot receive incoming calls, confirm what communication options are actually working at this facility. If you plan to use tablet messaging, verify the detainee has access and understand the limits. Messages are non-confidential, so avoid sharing private legal strategy or sensitive personal details through that channel.
Time zone check: Bond posting hours are based on the detainee’s location. Double-check the local time where they are detained before you travel or take time off work.
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