Setting Up Phone Calls with Someone at Baldwin Prison: Securus Accounts Explained

Phone calls for people housed at Baldwin Prison are handled through Securus Technologies. To accept calls, you’ll set up either a pre-paid collect account or a direct-bill account with Securus using their website.

You have two main options: a Securus pre-paid collect account or a direct-bill account. Both can be set up through the Securus Technologies website. Managing calls for multiple family members? Securus lets you add multiple phone numbers to a single pre-paid collect account.

• ✓ Set up a Securus pre-paid collect or direct-bill account through the Securus Technologies website.
• ✓ Set up a Securus pre-paid collect or direct-bill account by phone at 1-800-844-6591.

Deposits to a Securus pre-paid collect account are capped at $200.00 per transaction. If you need to add more, you'll have to split it across multiple deposits.

Your loved one can also fund calls from their end. Offenders can transfer money from their trust accounts to Securus debit calling accounts in $1 increments - helpful when they need just enough to place a quick call.

Assume calls aren't private. They may be monitored and recorded, so stick to family updates and avoid anything that could cause problems later.

Calls have a hard time limit of 25 minutes. If you get cut off right at the end, that's likely the system ending the call - not a technical glitch.

Calls are restricted to numbers on the offender's Call Allow List. Your phone number has to be on that approved list before any calls can come through.

Next Steps Contacts Links

• ✓ Set up your Securus pre-paid collect or direct-bill account through the Securus Technologies website.
• ✓ If you prefer to set it up by phone, call Securus at 1-800-844-6591.
• ✓ If something doesn’t work the way you expect, double-check the facility’s page for any Baldwin Prison-specific phone guidance and details.