Why You Can’t Call an Inmate at Benton County (and Conflicting Info About Collect vs. Prepaid Calls)
Trying to reach someone at Benton County Jail, AR by phone? Here's the frustrating truth: you can't call them directly. The phone policy only works one way, the payment info seems to contradict itself, and getting set up takes a little legwork.
Benton County Jail only allows outgoing calls from inmates. You can't call the jail to be connected, and you can't leave a message waiting. If you want to talk by phone, the inmate has to call you.
This feels one-sided because the jail also won't help inmates look up phone numbers. Make sure your loved one has the right number written down before they need it - they won't be able to search for it from inside.
The Benton County inmate-correspondence page says inmates can only make collect calls. With collect calls, you accept charges when the call comes in.
But the fund-an-inmate page says something different: all inmate calls are prepaid. That usually means money gets added ahead of time to cover call costs, not charged when you answer.
Note: Benton County's own pages say both "collect calls" and "all inmate calls are prepaid" - which don't match. This matters because it determines whether you accept charges when they call or set up funding beforehand.
- Call Correct Solutions - Use 877-618-3516 and ask exactly how calls are billed for Benton County Jail (collect, prepaid, or a mix) and what you need to do on your end to receive calls.
- Add funds in person if that’s the route you’re told to use - You can go to the Sheriff’s Office lobby during the posted hours of 7:00am to 11:00pm (excluding holidays) to add money for phone accounts.
- Confirm the process before you put money down - Because the jail’s pages describe billing in two different ways, get the current instructions first so you’re funding the right type of account (and not paying for something that won’t help you receive calls).
- ✓ Call Correct Solutions at 877-618-3516 and ask whether Benton County inmate calls are collect, prepaid, or both - and what you need to do to receive them.
- ✓ If you’re instructed to add money in person, go to the Sheriff’s Office lobby during 7:00am to 11:00pm (excluding holidays) to fund the phone account.
- ✓ Before you pay or accept charges, confirm the current fees and the exact setup steps for Benton County so you don’t fund the wrong option.
With conflicting info on Benton County's site, verify the billing method before accepting a call or adding money. Call Correct Solutions at 877-618-3516 - a quick check can save you from putting funds in the wrong place while you're trying to stay reachable.
Find an Inmate at Benton County Jail, AR
Search for a loved one and send messages and photos in minutes.
