How to request a mail stop or phone restriction related to someone at Big Muddy River

Need someone at Big Muddy River to stop contacting you? Use the Mail Stop and Phone Restriction Request form. Fill it out and submit it to the facility Warden - they'll handle blocking mail, phone contact, or both.

Send the completed form to the facility Warden using the mailing address printed on the form. Getting the address right avoids delays.

1. Call Securus - After you submit the request, contact Securus at 1-800-844-6591.
2. Ask them to confirm the block - Tell them you’re verifying that a phone block has been placed for the named individual in custody.
3. Write down what you’re told - Note the date of your call and any confirmation details you’re given, in case you need to follow up.

Dealing with the phone vendor switch too? Here's what transfers and what doesn't. When the system moves to ICSolutions, phone credits and phone lists (PAN) should carry over automatically. But if you have money in a Securus Advance Connect account, that balance won't transfer. Contact Securus at 1-800-844-6591 or check their website for refund information.

• ✓ Call Securus at 1-800-844-6591 to verify the phone block has been placed on the named individual.
• ✓ Contact Securus at 1-800-844-6591 for help with refunds if you have a remaining Securus Advance Connect balance.
• ✓ Check Securus’ website for refund information if you prefer to handle it online.