Penmate Inmate Support Guides

Video visits at Big Muddy River: how to register with ICSolutions and what to expect

Setting up a video visit at Big Muddy River comes down to registering with the right system and understanding the limits. Here's how to get started and what to expect once you're approved.

• 2 min read • idoc.illinois.gov
Video visits at Big Muddy River: how to register with ICSolutions and what to expect

Big Muddy River and other Illinois Department of Corrections facilities use ICSolutions for video visitation. If you used GTL before, that's no longer the system - IDOC switched video visiting from GTL to ICSolutions. To schedule a video visit, you'll need to create an ICSolutions account and use it for all your bookings.

Tip: During ICSolutions registration, IDOC recommends entering your old GTL Visitor ID. It can help speed up the approval process.

You handle the scheduling and payment for video visits - not the person in custody. Create your own ICSolutions visitor account, book the visit through it, and be prepared to cover any associated costs.

Video visits at Big Muddy River: how to register with ICSolutions and what to expect

Video visits at Big Muddy River have limits so everyone gets access to the system. IDOC's rule: an individual in custody can receive only one video visit per day. Verify before you book: Some IDOC materials mention a "two video visits per week" cap, which doesn't quite match the "one per day" rule. Check the current policy in ICSolutions or IDOC guidance before scheduling - you don't want your visit blocked by a weekly limit you didn't know about.

Assume everything you say or do during a Big Muddy River video visit can be watched later. IDOC states that all visits - including video visits - are subject to monitoring and recording. This means video visitation isn't the place for legal strategy or confidential conversations with an attorney. Attorney-client privilege does not apply, and the visits are recorded.

Warning: Any display of nudity during a video visit is prohibited. If it happens, the visit can be terminated.

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