Why Your Phone Isn’t Receiving Calls from Buchanan County Jail — Securus Info and What to Check
Missing calls from someone at Buchanan County Jail? Here's the key detail: inmates can only place outgoing collect calls. That single fact explains most "my phone never rings" situations.
Inmates at Buchanan County Jail have phone access, but they can only make outgoing collect calls. They can't receive calls from you. And you won't hear from them unless your phone line accepts collect calls from the jail's provider.
Calls are capped at fifteen (15) minutes. Even when everything's set up correctly, the call ends when time runs out - they'll need to call back later to continue the conversation.
The most common culprit? A collect-call block on your phone line. Many carriers block collect calls by default, which means calls from Buchanan County inmates won't come through. If you think this might be the issue, call your phone carrier and ask whether collect calls are blocked on your number.
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- ✓ Calling from a mobile device: 1-972-734-1111
- ✓ Calling using a landline telephone/international: 1-800-844-6591
- ✓ Advanced Connect account (set up account, add funds, view balances): securustech.net
- Check for a collect-call block with your phone provider - If your carrier has collect calls blocked on your line, you won’t be able to receive calls from Buchanan County inmates.
- Call Securus for help with call issues - Use 1-972-734-1111 if you’re calling from a mobile device, or 1-800-844-6591 if you’re calling from a landline or from outside the U.S.
- Set up and fund Advanced Connect if needed - You can set up an Advanced Connect account, add funds, and view balances at securustech.net.
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