Send Photos & Mail at Buchanan County Jail

How to send messages, photos, and packages

Overview

Buchanan County Jail uses Securus for inmate phone service. Inmates place outgoing collect calls only—you can't call into the jail to reach them. Each call lasts up to 15 minutes, then the line disconnects automatically. Plan for short check-ins. Not getting calls? A collect-call block on your phone is the most common reason. Contact your carrier to check and remove any blocks. For billing questions, account setup, payments, or technical issues, reach Securus at 1-972-734-1111 (mobile) or 1-800-844-6591 (landline/international). You can also use the Advanced Connect portal at securustech.net. Expect to register, add funds, and complete identity verification before receiving calls.

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Quick Facts

  • Buchanan County inmates use Securus for telephone service.
  • Calls from Buchanan County inmates are outgoing collect only and are limited to 15 minutes.
  • If a phone has a collect-call block, it cannot receive calls from Buchanan County inmates.
  • Securus contact: mobile 1-972-734-1111; landline/international 1-800-844-6591; Advanced Connect portal at https://securustech.net/.
  • Mail must be sent by USPS to: (Inmate's Name) C/O Buchanan County Jail, 501 Faraon Street, St. Joseph, MO 64501.

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Common Questions

How do inmates at Buchanan County Jail make phone calls?

Inmates at Buchanan County Jail use Securus to place outgoing collect calls. Each call is limited to 15 minutes.

Why am I not receiving calls from Buchanan County Jail?

If your phone service has a collect-call block enabled, calls from Buchanan County Jail won’t go through. Contact your carrier to check for a block and have it removed.

How can I contact Securus for help with calls from Buchanan County Jail?

For help with calls, contact Securus at 1-972-734-1111 (mobile) or 1-800-844-6591 (landline/international). You can also use the Advanced Connect portal at securustech.net for account and technical support.

Do I need to create an account to accept or pay for calls from an inmate?

Yes—Securus typically requires you to register an account, add prepaid funds, and complete identity verification before you can receive calls. Follow the portal instructions at securustech.net for setup steps and payment options for Buchanan County Jail.

What is the correct mailing address for Buchanan County Jail inmates?

Mail inmates via USPS to: (Inmate’s Name) C/O Buchanan County Jail, 501 Faraon Street, St. Joseph, MO 64501.

Can I send packages or photos to an inmate at Buchanan County Jail?

No—Buchanan County Jail does not accept packages for inmates. Photos are allowed, but you’re limited to no more than three pictures per letter.

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