General guidance for Mail and Photos
Mail and Photos at California Institution for Women: start with our general mail and photos guide, then confirm details with the facility at (909) 597-1771.
California Institution for Women
Physical Address
16756 Chino Corona RdChino, CA, 91708 Find inmate search, visitation, mail, phone, and commissary information for California Institution for Women in Chino, CA. Use this guide to confirm facility details and next steps.
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Guides for This Facility
Visitation
How to Visit California Institution for Women
Visiting is much easier when you set up the right accounts and schedule ahead. Here are two things to do first, plus what to confirm with the facility before you go.
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Sending Commissary
How to Send Money to California Institution for Women
Sending money and paying for communication services can feel confusing during a vendor change. Here's how to set yourself up so your loved one's transition goes smoothly and your funds end up in the right place.
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Phone & Messaging
CIW Securus transition timeline: what families need to do before, during, and after 2/2–2/6
CIW is switching phone and tablet services from ViaPath to Securus on a set schedule. Here's what's happening when — and what you can do now so you're not caught off guard during the changeover.
Read GuideAt a Glance
Visitation
- Visits can be scheduled and managed through the GTL/CDCR visit portal; confirmations appear instantly on the portal.
- New visitors should use the portal's 'Claim Account' link to create or claim a scheduling account.
- Remote video visits are offered via Securus Video Connect, which enables scheduling and participation from off-site locations.
Communication
- Securus is the communications provider being rolled out for CDCR and will implement phone calls, video calls, and electronic messages as part of the transition.
- An online Securus account is not required to receive free phone calls but is required for video calls and electronic messaging.
- Securus Video Connect is a web-based platform that lets families and attorneys schedule and join video sessions from any internet-connected location.
Sending Commissary
- The facility’s visitation portal provides a “Claim Account” link for new Securus users.
- Unused ViaPath account balances can be requested for refund through ViaPath’s website.
- Securus says an online account is not required for free phone calls but is required for video calls and electronic messaging.
Based on official sources and community feedback.Learn how we verify
Topic Overviews
Visitation
Visiting California Institution for Women is easiest when you start online. The GTL/CDCR visit portal lets you schedule and manage visits, and confirmations show up instantly. Never used the portal before? Select the "Claim Account" link to create your visitor account, then follow the password and account-recovery steps as needed. CIW also offers remote video sessions through Securus Video Connect, so family and attorneys can schedule and join visits from anywhere with internet access. Scheduling methods and specific visit rules can vary, so check the facility's page and portal details before you travel. Bring a valid, unexpired government photo ID and make sure you're on the incarcerated person's approved visiting list.
Read full guideCommunication
California Institution for Women (CIW) is moving to Securus as the statewide communications provider for phone calls, video sessions, and electronic messaging. Audio calls from institution phones or tablets are free and don't require an online account. Video calls and electronic messages, on the other hand, do require a Securus account. For video visits, Securus Video Connect is the web-based system used to schedule and join sessions from anywhere, and it's available to family, attorneys, and officials. To pay for prepaid video visits, add funds through AdvanceConnect and register for Video Connect by following the provider's setup steps. During the CDCR transition, some institutions may stay on older platforms until their switch date. Setting up your Securus account and adding funds ahead of time means you'll be ready when CIW goes live.
Read full guideSending Commissary
California Institution for Women (CIW) points visitors to Securus/ViaPath for accounts, communications, and certain money-related tasks. New to Securus? The facility's visitation portal includes a "Claim Account" link to help you get set up. You don't need an online account for free phone calls, but you do need one for video calls and electronic messaging. To send money, confirm the incarcerated person's full name and ID first, then use an accepted deposit method (online portal, phone, kiosk, or mail where allowed). Expect vendor fees and posting times to vary. Never mail cash, and keep in mind that restitution or other deductions can reduce what's actually available to the person inside.
Read full guideCommon Questions
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Q
How do I schedule a visit at California Institution for Women?
Schedule and manage visits through the GTL/CDCR visit portal, which shows confirmations instantly. If you are new, use the portal’s “Claim Account” link to create your visitor account and follow the on-screen steps.
Visitation
Q
Can I do a video visit with an incarcerated person at California Institution for Women?
Yes. California Institution for Women supports remote video sessions through Securus Video Connect, which you can schedule and join online. Check the scheduling portal for availability and any account or device requirements.
Visitation
Q
What should I bring and verify before a visit to California Institution for Women?
Bring a valid, unexpired government photo ID and make sure you're on the incarcerated person's approved visiting list. Before you travel, review facility-specific rules covering minors, background checks, and prohibited items.
Visitation
Q
Do I need a Securus account to receive phone calls from someone at CIW?
No. Securus says free audio calls do not require an online account. You only need a Securus account for video calls or electronic messaging.
Communication
Q
How do I set up and pay for video visits with someone at CIW?
Create a Securus account and register for Securus Video Connect so you can schedule video sessions. Add funds for prepaid video calls through AdvanceConnect before your scheduled visit, following Securus instructions.
Communication
Q
Will CIW keep its old phone/video platform during the Securus transition?
Possibly. During CDCR's statewide transition, some institutions remain on their previous platform until the site officially moves to Securus. Setting up a Securus account and adding funds ahead of time helps you stay ready when CIW goes live.
CommunicationMore Guides
How to Contact an Inmate at California Institution for WomenHow to Set Up Video Visits with Securus at California Institution for Women (CIW)Who to call at California Institution for Women: main phone number & addressHow much you'll save when CIW moves to Securus: video calls, e-messages, and photosHow to set up your Securus account and AdvanceConnect before CIW moves to SecurusWhat restitution means for money you send to someone at CIWWhat you’ll lose when CIW switches tablets — and how to request refundsWhy you can’t mail packages directly to someone at CIW — how the vendor system worksSetting Up Securus Video Connect: From Account to Your First Video CallWhat Families Should Do Now About CDCR’s Switch from ViaPath to Securus
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Did You Know?
One thing to know upfront: CDCR is switching inmate communication services from ViaPath to Securus.
This guide is based on feedback from dozens of families and official facility documentation. Learn how we verify