Penmate Inmate Support Guides
Phone & Messaging

Setting Up Securus Video Connect: From Account to Your First Video Call

If your loved one's facility uses Securus video services through CDCR, getting set up now will save you stress later. Here's the step-by-step path from account creation to your first Video Connect session.

• 2 min read Verified from official sources

Yes. To receive video calls and use electronic messaging when CDCR video services are available, you need a Securus online account. Free phone calls don't require one, but video visits and electronic messages are tied to your Securus login. Set it up ahead of time so you're ready when the service goes live.

  1. Create a Securus online account - Use the Securus website or the Securus mobile app to register.
  2. Confirm your email and basic details - If Securus asks you to verify your email, complete that step so your account is ready for video and messaging.
  3. Sign in on the device you plan to use - Log in on your phone or tablet (or on a computer) so you’re not troubleshooting passwords right before a scheduled session.
  4. Keep your login info somewhere safe - You’ll use the same account for Video Connect and electronic messages when those services are available.

Once you're signed in, open Video Connect in the Securus app and register by selecting "Allow videollamadas" (Allow video calls). This registration step is what actually turns on Video Connect for your account, so don't skip it.

Add Funds

  • ✓ Open the Securus app and choose AdvanceConnect.
  • ✓ Set up your AdvanceConnect account for prepaid video calls.
  • ✓ Add funds using your preferred payment method.
  • ✓ Double-check that your balance shows the added funds before you try to schedule or join a paid video session.

Securus Video Connect is web-based, so you can schedule and join sessions from anywhere with internet access. Use the free Securus app, a computer, or a tablet. If your visit is scheduled in advance, sign in a few minutes early to make sure you're connected and ready before the session starts.

Tip: Test your internet connection and device before the scheduled time. A weak connection can cause frozen video or dropped sessions.

Video visits are only one part of the Securus platform. Depending on what services are available for your loved one, you may also be able to send messages, share photos, and send eCards for birthdays and holidays.

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