Why you can’t mail packages directly to someone at CIW — how the vendor system works

Family and friends can't send quarterly packages directly to CIW through the mail. Even if you have the correct name, CDCR number, and only allowed items inside - it won't go through. The only way to get a quarterly package to someone at CIW is through the approved vendor system.

What does "vendor system" actually mean? At CIW, quarterly packages can only come from authorized private vendors - companies that have received CDCR approval to provide package services. Your role shifts from "box it up and mail it" to "place an order with an approved vendor." The vendor handles everything under CDCR's rules.

• ✓ Quarterly packages for CIW are vendor-only; you can’t mail them directly as a family member.
• ✓ The vendor must be an authorized private vendor approved by CDCR before providing services to institutions.
• ✓ If you want to send a quarterly package, plan on ordering through an approved vendor rather than shipping your own box.

Here's something that surprises people: CDCR doesn't run these vendors. The department explicitly states it's not affiliated with them and doesn't guarantee vendors will fulfill orders, perform as expected, stay in business, or stand behind their products. The vendor is a separate company - even though using one is required for quarterly packages.

If you’re asking from the vendor side (for example, you represent a company that wants to provide quarterly packages), CDCR lists this contact for more information on becoming a Quarterly Package Vendor: Lt. Victor Espinoza at Victor.Espinoza@cdcr.ca.gov.

For questions about the Incarcerated Persons Religious Vendor Package Program, CDCR lists this contact email: m_DAIReligiousPOU@cdcr.ca.gov.

The bottom line: don't try to mail a quarterly package directly to someone at CIW. It won't be accepted. Use an authorized private vendor with CDCR approval instead. And remember CDCR's disclaimer when you order - vendors are independent businesses, and CDCR doesn't guarantee their performance, availability, or products.

• ✓ Use a CDCR-approved vendor (vendor-only is the required route for quarterly packages).
• ✓ Treat the vendor as the seller of record; keep your order confirmation and any receipts from the vendor.
• ✓ Expect vendor-managed customer service and product issues - CDCR does not guarantee vendor performance, continued operation, or products.