What Happens If You Don't Use Your OffenderConnect AdvancePay Account for 180 Days

Got an OffenderConnect AdvancePay account for Carbon County Corrections Facility? There's a 180-day inactivity rule you should know about. If your account sits unused for 180 consecutive days, it becomes inactive and your balance could be forfeited.

Here's the good news: that clock resets every time you use the account. Make a single transaction during those 180 days, and your countdown starts fresh from that point.

Want your remaining balance back instead? Call ConnectNetwork customer service at 877-650-4249 to request a refund. Have your account details handy so they can pull up your information quickly.

You can also sign up for a heads-up before your account expires. Provide your contact information to ViaPath and opt in to reminder alerts - you'll get a text and/or email at least 30 days before the expiration date.

Practical Steps

• ✓ Opt in to text and/or email reminder alerts so you get a warning no later than 30 days before expiration.
• ✓ Don’t let the account sit unused for 180 consecutive days - after that, it becomes inactive and is subject to forfeiture.
• ✓ If you want your balance back instead of keeping the account active, call ConnectNetwork customer service at 877-650-4249 to request a refund.

Want to avoid forfeiture? Just use the account occasionally. Any transaction resets the 180-day countdown, giving you a fresh window before inactivity becomes an issue again.